24/7 ICT Service Desk Analyst

Cairns Airport Pty Ltd

Cairns Regional

On-site

AUD 65,000 - 90,000

Full time

20 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive remuneration under the EA

24/7 airport car parking

Salary packaging options

Annual leave & wellness days

Employee Assistance Program

Professional development opportunities

Exclusive discounts at airport

Job summary

Cairns Airport Pty Ltd is seeking an organised ICT Support Analyst to join our ICT team. You will provide first-level service desk support to employees and contractors across Cairns and Mackay Airports, applying established procedures to resolve issues and maintain reliable ICT services.

You will assist senior ICT team members with project tasks, documentation, user training and continuous improvement initiatives.

Qualifications

Diploma or degree in Information and Communication Technology or related field.
Minimum one year's experience in a highly available corporate or operational environment.
Experience maintaining and supporting Microsoft desktop products, including Microsoft 365.
Experience preparing end-user documentation and training materials.

Responsibilities

Provide professional service desk support following established standards and procedures.
Handle first-level support including installations, routine maintenance, upgrades and issue resolution.
Assist employees and contractors to use company software, hardware and standard system functionality.
Install and upgrade approved applications per procedures.
Maintain ICT documentation libraries and registers.