24/7 Hybrid Customer Support Specialist – Rotational Shifts

Bankwest; Perth; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Bankwest is seeking Customer Service superstars for our Customer Engagement Centre to provide chat and phone support to customers across a 24/7 operation with rotating rosters.

Training runs for 3 weeks full-time at our Perth office, then 24/7 shifts. We offer hybrid working after an initial in-office period, with development pathways and ongoing coaching to help you grow in a fast-paced environment.

Qualifications

• Experience in customer service roles.
• Ability to work 24/7 rosters.
• Good computer and multitasking skills.

Responsibilities

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking.
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Skills

Customer service

Multitasking

Computer skills

Clear communication

Job description

Bankwest is seeking Customer Service superstars for our Customer Engagement Centre to provide chat and phone support to customers across a 24/7 operation with rotating rosters.

Training runs for 3 weeks full-time at our Perth office, then 24/7 shifts. We offer hybrid working after an initial in-office period, with development pathways and ongoing coaching to help you grow in a fast-paced environment.