With Relocation Support- Customer Support for German Speakers in Malta

Cross Border Talents; Sulzberg; Hybrid; EUR 30 000 - 40 000; Vollzeit

Zusammenfassung

A leading customer support company located in Austria is seeking new graduates for a customer support role. The ideal candidate should be a native or fluent German speaker with good English skills and a customer-first approach. This role offers a hybrid work setup, competitive salary, and opportunities for career growth. Prior experience is advantageous but not mandatory as training is provided.

Leistungen

Hybrid work setup

Competitive entry-level salary

Health insurance

Opportunities for career growth

Qualifikationen

• Native or fluent German speaker (C1/C2 level).
• Good command of English (B2 level or higher).
• Strong communication skills, both written and verbal.

Aufgaben

• Provide exceptional customer support in German via phone, email, and live chat.
• Address customer inquiries related to products and services.
• Troubleshoot issues and escalate complex problems.

Kenntnisse

Customer support

German (C1/C2 level)

English (B2 level or higher)

Strong communication skills

Problem-solving

Tech-savvy

Jobbeschreibung

No experience, This is available for new grads!

Key Responsibilities:

• Provide exceptional customer support in German via phone, email, and live chat.
• Address customer inquiries related to products, services, and general questions.
• Troubleshoot issues and escalate complex problems as needed.
• Maintain a professional demeanor while ensuring high levels of customer satisfaction.
• Work with internal teams to resolve customer issues promptly.
• Record and manage customer interactions, feedback, and issues using internal systems.
• Meet or exceed performance targets, including response time and customer satisfaction scores.

Qualifications:

• Native or fluent German speaker (C1/C2 level).
• Good command of English (B2 level or higher).
• Strong communication skills, both written and verbal.
• Previous customer service experience is an advantage but not mandatory (training provided).
• Ability to manage multiple tasks and thrive in a dynamic environment.
• Problem-solving skills and a positive, customer-first approach.
• Tech-savvy and quick to adapt to new software systems.

What We Offer:

• Hybrid work setup, allowing flexibility between office and remote work.
• Competitive entry-level salary.
• Opportunities for career growth and ongoing training.
• A friendly, multicultural work environment.
• Health insurance and additional benefits.
• A modern office located in a prime area of Malta.