Welding Tech Support Specialist | Hybrid, Great Benefits

Fronius International GmbH; Österreich; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

PTO + 11 holidays

401(k) match

Medical/Dental/Vision 100% for self

Family coverage 50%

Employee Assistance Program

Short-Term and Long-Term Disability

Flexible Spending Accounts

Job summary

Fronius International GmbH is seeking a Technical Support Representative Expert Welding with deep knowledge of welding technology to support internal and external customers. The role involves handling escalations, troubleshooting, and providing expert guidance on Fronius welding products, while maintaining CRM records and ensuring high customer satisfaction.

The position supports hybrid work arrangements and offers a comprehensive benefits package.

Qualifications

• Aptitude for problem solving.
• Help desk experience is a plus.
• Basic electrical knowledge and/or welding experience is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Responds promptly and professionally to incoming phone calls and provides effective technical and customer support.
• Diagnoses technical issues using customer provided information and guides customers through troubleshooting steps.
• Maintains accurate and comprehensive technical support records in CRM and SharePoint.
• Provides information on Fronius welding technologies and solutions to customers and prospective clients.
• Assists with product availability, pricing, quotations, and technical documentation as needed.

Job description

Fronius International GmbH is seeking a Technical Support Representative Expert Welding with deep knowledge of welding technology to support internal and external customers. The role involves handling escalations, troubleshooting, and providing expert guidance on Fronius welding products, while maintaining CRM records and ensuring high customer satisfaction.

The position supports hybrid work arrangements and offers a comprehensive benefits package.