VoIP Systems ~ / Operations Engineer (all genders)

Sipwise - an ALE Company; Wien; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading VoIP solution provider in Austria seeks a professional to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems. You will manage network configurations, conduct training, and maintain communication with customers, focusing on their needs. Strong experience in VoIP is essential. Flexible working patterns and mobile working are offered.

Leistungen

Working in an international business environment

Flexible working patterns and mobile working

Professional training support

Qualifikationen

• Professional experience in VoIP systems.
• Fluent verbal and written communication in English.
• Willingness to travel for on-site deployments.

Aufgaben

• Provide expert second- and third-level support for VoIP systems.
• Manage requirements engineering and network configurations.
• Train customer employees and maintain communication.

Kenntnisse

Professional experience in VoIP (SIP protocol)

Good knowledge in Linux

Fluent in English, spoken and written

Understanding of (Cisco) switches and/or dynamic routing protocols

Jobbeschreibung

Company Description

Sipwise develops Software Solutions that are among the most widely used in the Telco community and contribute significantly to industry-standard open-source SIP software. We also provide years of experience in developing and operating large-scale internet service platforms.

Job Description

The purpose of this role is to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems, managing requirements engineering, network configurations, and system deployments. This includes training customer employees and maintaining communication, always focusing on customer satisfaction.

Operations Tasks:

• Deployments (remote or on-site incl. international travelling)
• support Sipwise customers in terms of set-up and operation of voice telephony and
• stay in continuous communication with them.
• Technical trainings in English (remote or on customer´s site)
• 2nd level support for and monitoring of customer projects
• Ticketing / bug tracking, troubleshoot and fix.
• Testing: Reconfigure Sipwise lab environments to closely match customer configurations or to new scenarios
• On-call duty (extra paid, max. 1 week/month)
  
  

Pre-Sales Task:

• Leading Demo sessions for potential customers (remote) with Sales colleague
  
  

Qualifications

Must-haves:

• Professional experience in VoIP (SIP protocol)
• Good knowledge in Linux
• Understanding of (Cisco) switches and/or dynamic routing protocols
• Fluent in English, spoken and written
• Willingness to travel (max. 10%)
  
  

Nice-to-haves:

• Networking knowledge
• SQL with focus on MySQL user and admin skills
• Experience with SIP-devices, IP- and Ethernet-networks
  
  

Additional Information

WE OFFER:

• Working in an international business environment, company language English
• Working independently in a global team of professionals
• Flexible working patterns and mobile working
• State of the art technical equipment
• Interesting, demanding, challenging tasks
• Learning from each other, facing challenges together as a team
• We support and promote professional training
• Depending on the country in which you would like to work, we offer you an employment contract or a contract for work and services; employment in Austria is preferred.