Visitor Service Assistant

NSW Department of Climate Change, Energy, the Environment and Water; Au am Leithaberge; Vor Ort; EUR 20 000 - 40 000; Teilzeit

Zusammenfassung

A governmental environmental department is seeking Visitor Service Assistants for casual roles across various parks in Greater Sydney. The successful candidates will work outdoors, providing information and ensuring compliance with park rules. Strong customer service and communication skills are essential. This role involves weekends and public holidays. The position offers a competitive hourly rate and development opportunities.

Leistungen

Corporate wellbeing programs

Learning and development opportunities

Qualifikationen

• Excellent oral communication, negotiation and customer service skills.
• Willingness to undertake duties related to park use fee system.
• Experience in cash handling procedures.
• Basic computer skills and ability to operate a two-way radio.

Aufgaben

• Greet and direct visitors and educate them on Park values.
• Provide information and advice to visitors on facilities and activities.
• Collect park use fees and issue appropriate passes.
• Conduct education and compliance patrol duties.

Kenntnisse

Excellent oral communication skills

Customer service skills

Cash handling experience

Ability to work unsupervised

Basic computer skills

Ausbildung

Current manual driver's license

Jobbeschreibung

Overview

Visitor Service Assistant, Clerk Grade 1/2 – multiple casual roles to 30 May 2026. Located in Sydney and working across multiple Parks within Greater Sydney Branch North or Greater Sydney Branch South. Package includes hourly rate ($41.46 to $45.08) plus employer’s superannuation contribution and applicable casual loading.

About the role

National Parks and Wildlife Service has multiple casual Visitor Service Assistants to contribute toward the conservation of the Greater Sydney National Parks and reserves. Roles are outdoors across multiple parks, based in the Greater Sydney Branch and across either:

• Greater Sydney Branch South – Royal National Park, Kamay Botany Bay National Park and Georges River National Park.
• Greater Sydney Branch North – Ku-ring-gai Chase National Park, Lane Cove National Park, Garigal National Park, Sydney Harbour North National Park.

You will greet and direct visitors, educate them on Park values, promote a positive visitor experience, and ensure compliance with Park rules. A typical day may include:

• Providing information and advice to visitors on facilities, services and activities
• Fostering appreciation and enjoyment of park values
• Promoting Park activities
• Operating visitor entry facilities that provide access to National Park areas
• Collecting park use fees and issuing appropriate passes
• Carrying out education and compliance patrol duties

Note: These roles require availability to work across weekends, school holidays and public holidays including Christmas/New Year period.

About You

To be successful, you will:

• Enjoy working outdoors and sharing information with visitors
• Act independently on matters related to visitor entry to the national park when policy guidance is not readily available
• Maintain vigilance and safety awareness when conducting patrols and handling cash that is stored in the visitor entrance station until it is collected or banked
• Provide superior customer service and communicate respectfully with a diverse range of people

Essential Requirements

• Excellent oral communication, negotiation and customer service skills
• Willingness to undertake education and enforcement duties related to the park use fee system and NPWS Regulations; ability to work unsupervised and adapt to competing priorities
• Experience in cash handling procedures
• Basic computer skills and ability to operate a two-way radio
• Current manual driver’s licence
• Holder must wear an NPWS uniform
• This role involves weekend work and may include some evenings; shift-based under the Crown Employees (Public Service Conditions of Employment) Award 2009

Note: Some duties are performed outside normal operating times; staff are rostered in pairs to perform certain functions.

Application and Information

For more information, read the full Role Description and Statement of Works.

What we can offer

• Corporate wellbeing programs
• Learning and development opportunities, including in-house training

How to Apply

Apply by answering all pre-screening questions (including the Park locations you are applying for), submitting a current resume and a one-page cover letter detailing relevant skills and experience.

For more information about the role, contact Manu Martinero, Supervisor Visitor Services and Compliance, NPWS, at 02 9542 0667 or [e-mail].

Applications close: Tuesday 7 October 2025 at 11:55pm.

A recruitment pool may be created for future opportunities of the same role or role type over the next 18 months.

Diversity and Accessibility

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds. If you require adjustments for the application process, contact our Talent Acquisition Team.

Find us on social media or contact our Aboriginal Career Pathways team for support if you are Aboriginal or Torres Strait Islander.