Technical Support Engineer (m/w/d) IN WIEN

chatarmin.com; Wien; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A dynamic startup is seeking a Technical Support Engineer to join their Customer Success Team in Vienna. You will be the first line of defense for customer inquiries, make significant contributions to improving tech support, and help develop our AI support bot. Ideal candidates have 1-2 years of relevant experience, are fluent in German and English, and thrive in fast-paced environments. This role offers a competitive salary and performance incentives.

Leistungen

Direct impact on the company

Zero politics, ownership

Career growth opportunities

Fair base salary + performance bonus

Qualifikationen

• 1–2 years of experience in tech support, customer service, or QA, preferably in B2B SaaS.
• Fluency in both German and English is mandatory.
• Eager to learn and able to work under pressure.

Aufgaben

• Be the go-to person for first-level technical questions from customers.
• Train and improve the AI support bot.
• Join customer calls for technical depth.
• Troubleshoot and resolve issues quickly.
• Write and maintain technical documentation.

Kenntnisse

Technical problem-solving

Clear communication

Basic API knowledge

Curiosity

Calm under pressure

Jobbeschreibung

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

Responsibilities

• Be the go-to person for first-level technical questions from customers (chat, email, and tickets)
• Train and improve our AI support bot to deliver better outcomes
• Join customer calls when technical depth is needed
• Troubleshoot and resolve issues fast - or escalate smart when needed
• Write and maintain clear technical documentation and knowledge base articles
• Work closely with the product team to flag bugs, suggest fixes, and improve the customer experience

Qualifications

• 1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
• You’re technically curious, maybe you’ve built something, learned basic API calls, or played with browser dev tools
• Clear communicator in writing and speech (fluent in German and English)
• Calm under pressure, eager to learn, and ready to hustle
• Preverably living in Berlin or Vienna. Europe is a must.
• Fluency in both German and English (spoken and written) is mandatory.

Benefits

• Young, highly motivated team with zero ego
• Direct impact on the company and the product
• Zero politics, just ownership and impact
• Real career growth: This is a launchpad, not a dead-end
• Fair base salary + performance bonus: Your impact drives your income

Interview Process

1. 15 Min Call with CS Lead
2. Case Study: 60 Minutes Case Study and Q&A
3. Cultural Fit: 30 Minutes call with the CEO or CTO