Technical Support Engineer - Applications (f/m/d)

Kapsch TrafficCom; Wien; Vor Ort; EUR 45 000; Vollzeit

Zusammenfassung

Une entreprise technologique leader en Autriche recherche un Ingénieur Support Technique pour fournir un soutien aux applications et gérer des problèmes dans un environnement complexe. Avec un cadre de travail innovant et une forte culture d'entreprise, Kapsch offre des heures de travail flexibles, la possibilité de travailler à distance et des formations régulières. Dans ce rôle, vous aurez l'occasion de contribuer à l'amélioration continue des systèmes tout en collaborant avec divers intervenants.

Leistungen

Travail à domicile

Heures de travail flexibles

Réduction sur les repas

Possibilité de participer à des formations régulières

Qualifikationen

• Minimum de 3 ans d'expérience en gestion d'applications dans des environnements complexes.
• Certificat ITIL v3/v4 est requis.
• Maîtrise de l'anglais et de l'allemand, à l'écrit comme à l'oral.

Aufgaben

• Fournir un soutien de niveau 2 pour les applications et systèmes.
• Gérer et résoudre des problèmes complexes dans les délais définis.
• Créer et maintenir la documentation du système et du service.

Kenntnisse

Analyse

Communication

Pensée analytique

Travail en équipe

Ausbildung

Diplôme en informatique

Jobbeschreibung

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Technical Support Engineer - Applications (f/m/d), Vienna

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5

Posted:

19.06.2025

Expiry Date:

03.08.2025

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Job Description:

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Your responsibilities:

Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components

Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes

Initiates and drives problem management activities

Deployment of software releases to production and pre-production environments

Creates and maintains system and service documentation, including knowledge sharing

Generates application performance reports using availability and performance management toolset

Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties

Contributes to project specific task with/without technical lead function

Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing

Your profile:

Higher education with IT background (University degree is an asset)

Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions)

Experienced with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platforms

Experienced with the transition of legacy environments into PaaS / SaaS oriented architectures

ITIL v3/v4 or similar IT certification is required

Creative Team player with good communication skills, analytical thinking and outcome focused personality

Business fluent in English and German (both written and oral)

Our Offer:

We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement

A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes

Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies

Grow together with our company and pursue internal career paths and goals (career mobility initiatives)

Social benefits of a modern company, e.g. Home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.

Possibility to participate in regular trainings (technical and personal development)

A market compliant gross salary of 45000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience

Start date: as soon as possible, full time position

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact person for this position is: Sylwia Kolp. T: [phone]