Technical Service Product Expert (m/f/d)

INNIO Group; Jenbach; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health We Care Program

Moving cost support

Public transport access

Transportation cost support

Canteen with healthy meals

Alpine location and outdoor leisure

Zusammenfassung

INNIO Group in Austria's Tirol region (Jenbach) seeks a Technical Service Product Expert to lead service operations for containerized solutions during NPI, acting as the bridge between the NPI team and service organization to ensure readiness and lifecycle management.

The role emphasizes strong technical leadership, cross-functional teamwork, and clear communication with management. English required; German is advantageous in our alpine setting.

Qualifikationen

• Bachelor or Master’s degree in engineering.
• Strong experience in operations and/or services and/or project management.
• Demonstrated ability to deliver results while working on multiple projects simultaneously.
• Demonstrated ability to work with cross-functional teams and manage multiple priorities.
• Proven project management and organizational skills.
• Very good communication skills and ability to communicate to management.
• Detailed technical understanding of reciprocating engine operation and maintenance requirements.
• Excellent communication, facilitation and influencing skills.
• Excellent English skills; German is a strong advantage.

Aufgaben

• Drive and ensure service readiness for relevant product/platforms during the NPI process across the lifecycle with a strong focus on all technical aspects (serviceability, tooling, trainings, maintenance methods/plans, spare parts forecasting and service strategy).
• Own all service deliverables and act as a service approver for NPI projects.
• Act as a global service representative in NPI projects and collaborate with product line management, engineering and operations to meet service requirements.
• Drive swift and seamless information and knowledge sharing to global service teams to ensure operational excellence.
• Develop the Entry into Service (EIS) strategy for new platform derivatives including maintenance plans, manuals, documentation and trainings.
• Participate in technical, tollgate and business reviews and present KPIs to senior management.
• Proactively participate in the regular planning cycle for new products to ensure service requirements are captured and executed.
• Monitor the KPI Dashboard.

Kenntnisse

Communication

Cross-functional teamwork

Project management

Organizational skills

Multitasking

English

German language (advantage)

Ausbildung

Bachelor or Master’s degree in engineering

Jobbeschreibung

The Technical Service Product Expert (m/f/d) is responsible for service operation execution for containerized solutions and cross-platform programs with a strong focus on New Product Introductions (NPI). This expert acts as a single point of contact between the NPI team and the service organisation, ensuring service readiness, lifecycle management, and communication flow.

At INNIO We Offer You

• An innovative and international working environment
• Health We Care Program – including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport – station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities

• Drive and ensure service readiness for the relevant product/platforms during the NPI process across the lifecycle with a strong focus on all technical aspects (serviceability, tooling, trainings, maintenance methods/plans, spare parts forecasting and service strategy).
• Own all service deliverables and act as a service approver for NPI projects.
• Act as a global service representative in NPI projects and work closely together with relevant functions such as product line management, engineering and operations to meet the necessary service requirements.
• Drive swift and seamless information and knowledge sharing to global service teams to ensure operational excellence.
• Develop the Entry into Service (EIS) strategy for new platform derivatives including maintenance plans, manuals, documentation and required trainings.
• Participate in technical, tollgate and business reviews and present KPIs to senior management.
• Pro‑actively participate in the regular planning cycle for new products to ensure service requirements are captured and executed.
• Monitor the KPI Dashboard.

Your Profile

• Bachelor or Master’s degree in engineering.
• Strong experience in operations and/or services and/or project management.
• Demonstrated ability to deliver results while working on multiple projects simultaneously.
• Demonstrated ability to work with cross‑functional teams and manage multiple priorities.
• Proven project management and organizational skills.
• Very good communication skills and ability to communicate to management.
• Detailed technical understanding of reciprocating engine operation and maintenance requirements.
• Excellent communication, facilitation and influencing skills.
• Excellent English skills; German is a strong advantage.

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.