Team Manager | Fraud Contact Center

at; Österreich; Hybrid; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A global financial services group in Austria is seeking a Team Manager to lead their Client Protect team. The role focuses on preventing fraud and safeguarding clients through effective team management and strategic insights. The ideal candidate will possess strong leadership and problem-solving skills, with an in-depth understanding of the fraud landscape. This position offers flexible working arrangements and a competitive salary package.

Leistungen

Wellbeing leave day

Paid parental leave

Learning and development opportunities

Flexible working arrangements

Qualifikationen

• Proven leadership experience within a risk or fraud prevention function.
• Deep understanding of application fraud and identity takeover.
• Passion for coaching team members.
• Strong critical-thinking skills.
• Ability to thrive in a fast-paced environment.

Aufgaben

• Lead a high-performing team of fraud consultants.
• Drive performance in fraud prevention and client support.
• Implement process improvements based on data insights.
• Manage high-stakes escalations and ensure compliance.

Kenntnisse

Leadership experience

Understanding of fraud landscape

Coaching and development skills

Problem-solving skills

Strong communication skills

Jobbeschreibung

Competitive salary package + profit share

Overview

Our Client Protect team is a critical line of defence against the growing threat of fraud and scams. The team is responsible for reviewing, analysing, and verifying high-risk transactions to protect our clients and their assets while ensuring secure and positive experiences.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a Team Manager within our Client Protect team, you will lead and develop a high-performing team of fraud consultants working 24/7 to safeguard our clients across all Banking and Financial Services products. You will drive the team’s performance in identifying and preventing fraudulent activity, assisting clients with online support, validating high-risk transactions, and providing empathetic support to victims of fraud and scams. Leveraging data-driven insights, you will enhance fraud detection strategies, implement process improvements, and manage high-stakes escalations with professionalism while ensuring compliance with regulatory requirements.

What you offer

• Proven leadership experience within a risk, compliance, or fraud prevention function in a banking or financial services environment.
• Deep understanding of the fraud landscape, including application fraud, identity takeover, and the latest scam typologies.
• A passion for developing and coaching team members to deliver exceptional outcomes for clients in stressful situations.
• Strong problem-solving and critical-thinking skills, with a strategic and inquisitive mindset.
• Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced, 24/7 operational environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Notes

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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