Team Leader - Fertility Advice

at; Österreich; Vor Ort; EUR 45 000 - 57 000; Vollzeit

Zusammenfassung

A leading fertility service provider is seeking a Team Leader for its Fertility Advice team. This role involves overseeing day-to-day operations, improving patient interactions, and leading a dedicated team. Ideal candidates will possess strong communication skills, a patient-centered approach, and a background in health or customer service. This full-time position is based in Newstead, Australia, offering opportunities for professional growth.

Leistungen

Parental Leave and Fertility Benefits Program

Professional development opportunities

Employee Assistance Program

Qualifikationen

• Candidates should have strong written and verbal communication skills.
• Experience in a leadership or training role is highly valued.
• Candidates must be tech-savvy and organized.

Aufgaben

• Lead and inspire the Fertility Advice team.
• Build effective relationships with stakeholders.
• Provide expert advice to senior leaders.

Kenntnisse

Previous exposure to supervising

Strong written communication skills

Tech-savvy

Strong problem-solving skills

Organised and adaptable

Minimum 2 years in health industry

Intermediate to Advanced experience with MS Office

Understanding of Women’s Health or Fertility

Excellent communication and interpersonal skills

Exceptional accuracy and attention to detail

Jobbeschreibung

Overview

This role, based at City Fertility’s Newstead head office (Brisbane area), leads a Fertility Advice team within the Fertility Advice department. You will be responsible for the day-to-day operations, responding to patient enquiries, and assisting with appointment bookings. The position is ideal for someone with a genuine interest in fertility or women’s health and a desire to support patients from their first interaction with City Fertility.

The Opportunity:

City Fertility is seeking an adaptable and effective communicator to join our Fertility Advice team as a Team Leader, reporting to the Fertility Advice Manager. You will lead the team to ensure supportive, informative, and transparent experiences for patients throughout their fertility journey.

Based at our head office in Newstead, you will play a crucial role in ensuring that our patients’ first interaction with our business is supportive, informative and transparent.

Responsibilities

• Lead, develop and inspire your team to deliver strong results in line with business objectives.
• Build effective relationships across internal and external stakeholders.
• Provide expert advice and clear, well-reasoned recommendations to senior leaders and reports as needed.
• Contribute to operational and risk planning to ensure our strategic goals are achieved.
• Identify opportunities and implement service improvement initiatives.
• Act as the first point of contact for those enquiring about City Fertility.
• Process a variety of enquiries from patients.
• Provide general information on the City Fertility consultation process.

Benefits

• Parental Leave and Fertility Benefits Program
• Professional development and career development opportunities
• Access to an Employee Assistance Program for physical, mental, social, family and financial support

Requirements

An applicant must be legally entitled to work in Australia; successful candidates are required to provide proof of their right to work in Australia prior to commencement.

Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

All personal information received will be stored, used and disclosed in accordance with our Privacy Policy.

Qualifications & skills we value

We are looking for someone who is patient-focused, compassionate, supportive and a team promoter. Ideally, you will bring the following to the role:

• Previous exposure to supervising, mentoring, or training team members.
• Strong written communication skills with the ability to maintain a professional yet approachable tone across multiple platforms.
• Tech-savvy, with the ability to work confidently across multiple online platforms and CRM systems.
• Strong problem-solving skills with a customer-first mindset.
• Organised, adaptable, and able to work independently while supporting the wider team.
• Enthusiastic about stepping into a leadership role and growing with the business.
• A minimum of 2 years in the health industry or a call centre environment.
• Intermediate to Advanced experience with MS Word, Excel, Outlook; working knowledge of a CRM is advantageous, but not essential.
• Basic to Intermediate understanding of Women’s Health or Fertility; experience in the field of ART (IVF) is advantageous.
• Highly effective communication and interpersonal skills, excellent phone manner.
• Exceptional accuracy and attention to detail.
• Proficient in problem-solving, critical thinking, and decision-making.
• Demonstrated excellent time management.

Application questions

Your application will include the following questions:

• What motivated you to apply for this position?
• What employment status are you interested in applying for?
• What relevant skills and experience would you bring to this role?
• Please detail your minimum annual salary or hourly rate expectations (excluding super) for this role.
• Are you legally authorised to work in Australia?
• What type of visa do you hold? Please provide further details of your visa (type, restrictions or allowances).
• What is the notice period for your current employment?

Over 21,000 babies and countless smiles for more than 21 years.

Established in 2003, City Fertility (CFC) is one of Australia’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments. CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.