Support Automation Process Specialist @ Nuki Home Solutions

DEVjobs; Graz; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

Nuki Home Solutions recherche un Spécialiste en Automatisation de Processus pour rejoindre son équipe à Graz. Le candidat idéal sera responsable de la configuration et de l'amélioration des outils de support, tout en contribuant à l'exception du service client. Avec au moins 3 ans d'expérience en support technique, vous serez amené à travailler avec des technologies avancées, incluant l'automatisation et l'IA, pour améliorer les workflows et l'efficacité du service. Un environnement dynamique vous attend, axé sur l'innovation.

Qualifikationen

• Au moins 3 ans d'expérience en support client technique ou opérations de support.
• Expérience avec des systèmes CRM et de billetterie.
• Compétences en automatisation et technologie IA.

Aufgaben

• Configurer et améliorer les outils de support pour répondre aux besoins de service.
• Documenter les processus techniques et opérationnels pour assurer la transparence.
• Collaborer avec des équipes interfonctionnelles pour aligner les objectifs d'automatisation.

Kenntnisse

Automatisation

Gestion de processus

Service client

Documentation

Analyse

Innovative Thinking

Bilingue (Anglais, Allemand)

Tools

Zendesk

Microsoft Dynamics

Salesforce

Google Workspace

Jobbeschreibung

Support Automation Process Specialist @ Nuki Home Solutions

Job Technologies

• Zendesk
• Microsoft Dynamics
• Salesforce
• Google Workspace

Your role in the team

• You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs.
• You jump into customer conversations, which help you to understand issues first-hand and turn insights into process improvements.
• You manage our CRM licenses (e.g., Zendesk), configure triggers, continuously improve our setup, and identify opportunities.
• You proactively contribute ideas to enhance the customer experience and increase support efficiency through system-driven solutions.
• You document technical and operational processes to ensure transparency and scalability.
• After a transition period, you help develop and refine AI-driven support solutions, including agent logic and performance tracking.
• You collaborate closely with cross-functional teams to align automation goals with customer service excellence and transform service processes into scalable, automated workflows.

Our expectations of you

Qualifications

• You bring experience with CRM and ticketing systems like Zendesk, Microsoft Dynamics, or Salesforce, including setting up automation, triggers, and account structures.
• You are confident in managing and documenting processes, preferably in structured environments.
• You have experience in working with automation, AI, and new technologies in customer support.
• You speak and write fluently in both English and German.
• You have an analytical, detail-oriented, and solution-focused mindset, combining innovative thinking with practical service needs.
• You take ownership and actively look for ways to improve workflows and systems.

Qualifications

• You have at least 3 years of experience in technical customer support or support operations, with a strong focus on customer service.

Topics that you deal with on the job

• IoT
• Automation
• AI

Job Locations

• Standort Graz Münzgrabenstraße 92 8010 Graz Austria

Salary

from 3.843€ gross per month

This is your employer

Nuki Home Solutions

Graz

Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.