Sr. Services Engagement Manager (German Speaking)

Cloudera; Kirchberg an der Pielach; Vor Ort; EUR 60 000 - 90 000; Vollzeit

Zusammenfassung

Cloudera is looking for a Senior Services Engagement Manager for the Central EMEA region. You'll take a lead role in delivering customer success by overseeing projects and building strong relationships with clients. This position requires excellent project management skills and experience in delivering data-driven projects within an enterprise software or SaaS environment.

Leistungen

Generous PTO Policy

Flexible WFH Policy

Mental & Physical Wellness programs

Phone/Internet Reimbursement program

Access to Continued Career Development

Comprehensive Benefits

Competitive Packages

Paid Volunteer Time

Employee Resource Groups

Qualifikationen

• Experience in leading and delivering large scale, data driven projects.
• Excellent customer relationship management with escalations handling.
• Knowledge of software implementation methodologies.

Aufgaben

• Engage closely with sales teams to develop strong customer relationships.
• Define and scope professional services portfolio.
• Manage services engagements directly when necessary.

Kenntnisse

Customer relationship management

Project management methodologies

Data driven projects

Problem solving

Jobbeschreibung

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Senior Services Engagement Manager, Central EMEA

The Sr. Services Engagement Manager is a key member of our Central EMEA Professional Services team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget

As a Services Engagement Manager you will:

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
• Define, scope and sell our professional services portfolio
• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
• Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
• Occasionally manage services engagements directly
• Input into the planning and forecasting of our resourcing profile
• Working directly with Customer to ensure alignment of Cloudera tasks/activities
• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
  
  
  

We’re Excited About You If You Have:

• Excellent experience in leading scoping, selling and delivering large scale, data driven projects
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
• Knowledge of software implementation and project/program management methodologies
• Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
• Self-starter mentality and collaborative problem solver
• Ability to travel up to 20%
  
  
  

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone/Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits
• Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups
  
  
  

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups
  
  
  

EEO/VEVRAA