Software Support Engineer (m/f/x)

MIC Customs Solutions; Linz; Vor Ort; EUR 44 000 - 52 000; Vollzeit

Zusammenfassung

Join a leading company as a Software Support Engineer, where you'll assist international customers and document software solutions. This position offers professional development opportunities within a cooperative culture. You will need solid expertise in Java and SQL, along with a service-oriented mindset.

Leistungen

Professional onboarding and mentoring

Individual development and career opportunities (MIC Academy)

Employee bonus and various benefits

Qualifikationen

• Relevant work experience in software support.
• Very good English, German is beneficial.
• Independent and structured working style.

Aufgaben

• Provide 2nd level support to customers on the MIC GTM-Suite.
• Document knowledge in the knowledge base and analyze source code.

Kenntnisse

Java

SQL

Service orientation

Communication skills

Ausbildung

Computer science education (HTL, FH, Uni)

Jobbeschreibung

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Your mission

As a Software Support Engineer, you provide timely support to international customers and Key Users of the MIC Global Trade Management (GTM) - Suite, analyze source code, and document knowledge in our knowledge base to keep the software running.

• Support our international customers and Key Users in the application of our software products and ensure solutions are rolled out in a timely manner (2nd level support).
• Answer technical and functional inquiries from customers regarding MIC GTM-Suite.
• Analyze the source code of the MIC GTM-Suite (Java, Oracle PL/SQL, SQL).
• Document knowledge (technical notes and articles).

Your Skills And Qualifications

• Computer science education (HTL, FH, Uni) with relevant work experience.
• Good knowledge in JAVA, SQL, and relational databases.
• Very good English (spoken & written); German skills are beneficial.
• Service orientation and good communication skills.
• Independent and structured way of working.

We offer you

• Cooperative, appreciative, and respectful culture.
• International context with global players.
• Professional onboarding: Personal training plan and mentoring.
• Individual development and career opportunities (MIC Academy).
• Employee bonus and various benefits.

Compensation

We are legally obliged to disclose the minimum salary for this position, which is € 44.450,- gross per year (full-time employment). We offer a higher salary in line with your qualifications and experience.

Join our international MIC Team!

HQs Linz | Vienna | Salzburg

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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