Service Program Manager

ABB; Eggelsberg; Vor Ort; EUR 70 000 - 90 000; Vollzeit

Zusammenfassung

Ett ledande automatiseringsföretag i Österrike söker en Service Program Manager för att leda strategiska transformationer inom serviceverksamheten. Du kommer att ansvara för att effektivt genomföra projektportföljer globalt och fungera som en central kontaktpunkt mellan olika team och kunder. Rollen kräver djup kunskap inom projektledning och erfarenhet av tvärfunktionella program.

Qualifikationen

• Flera års erfarenhet av projekt- eller programledning inom serviceorienterad miljö.
• Dokumenterad förmåga att planera och genomföra internationella projekt.
• Utvecklad kunskap om kvalitetsförvaltning och OHS.

Aufgaben

• Övervaka portföljer av program och projekt och säkerställa strategisk anpassning.
• Leda leveransen av stora, tvärfunktionella program.
• Definiera programomfång, mål och tidslinjer i samarbete med intressenter.

Kenntnisse

Projektledning

Kommunikationsförmåga

Portföljhantering

Processoptimering

Ausbildung

Teknisk eller affärsrelaterad utbildning

Tools

MS Office

SAP

Jobbeschreibung

Overview

Denna Position Rapporterar Till Service Manager

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Role and Responsibilities

In this key position, you will manage strategic transformation in the future of our service business as a Service Program Manager (m/f/d). You will be responsible for the effective execution of a critical project portfolio globally. You act as a central interface between teams, management, and customers, ensuring that quality, safety, and efficiency are always maintained.

Responsibilities

• Oversee a portfolio of interdependent programs and projects, ensuring alignment with strategic objectives while facilitating prioritization, resource planning, and execution to maximize value and long-term benefits in close collaboration with senior leadership.
• Lead the end-to-end delivery of one or more large-scale, cross-functional programs, establishing the execution approach and overseeing handover, planning, and monitoring activities for both internal and external resources to accomplish program and project goals. Maintains and enhances portfolio reporting, dashboards, and performance metrics and supports portfolio governance processes including gate reviews and benefit tracking.
• Define program scope, goals, timelines, and deliverables in collaboration with stakeholders, ensuring integrated planning and coordination across project teams. Lead and manage individual projects and work packages when required, ensuring timely delivery, quality, and alignment with program and organizational goals.
• Drive the implementation of the service strategy in the designated area, by defining detailed objectives, key results, and milestones of strategic initiatives in collaboration with service management and monitoring the progress of related activities. Ensure alignment with other strategic initiatives. Manages stakeholder communication, status reporting, and program governance, ensuring transparency and alignment throughout the program and portfolio lifecycle.

What It Takes To Run What Runs The World

• Degree in a technical or business-related field, providing a solid foundation to navigate both operational and strategic aspects of global service programs.
• Several years of proven track record in project or program management within a service-driven environment, ideally with exposure to international operations and transformation initiatives.
• Demonstrated ability to plan, lead, and execute large-scale, cross-functional, and international projects, ensuring alignment with business strategy, quality standards, and customer expectations.
• In-depth knowledge of portfolio management, process optimization, and governance frameworks, including performance tracking, benefit realization, and gate review processes.
• Proficiency in MS Office and SAP, complemented by solid knowledge of quality management, occupational health and safety (OHS), and technical service support best practices.
• Excellent verbal and written communication skills in English, with the ability to influence, engage, and align diverse stakeholders while driving change management.
• Structured, team-oriented, and customer-focused working style, ideally supported by a recognized project management certification (e.g., PMP, PRINCE2), ensuring consistent and disciplined execution.

More About Us

ABB's Machine Automation Division (B&R) is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries. As a leading global provider of automation solutions, B&R develops, produces and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation. Since 2020, B&R's automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds its customers' expectations.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.

Karrierestufe

Management