Service Operations-Engineer – Focus Monitoring (m/f/d)- External Workforce

A1 Telekom Austria AG; Wien; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading telecommunications company in Vienna seeks a Service Operations-Engineer focused on monitoring to improve system reliability and performance. The role includes operating a monitoring stack and assessing platforms, requiring strong Linux skills and experience with monitoring tools. Candidates should possess communication skills and an understanding of effort versus ROI. This position offers flexible working hours and a collaborative environment.

Leistungen

Flexible working hours

Mobile working options

Paid lunch break

Employee discounts

Team events and training opportunities

Qualifikationen

• Strong Linux administration skills required.
• Experience with at least one monitoring tool is necessary.
• Ability to write small scripts for automation is an asset.
• Communication skills are essential for stakeholder interactions.
• Understanding of effort, impact, and ROI for solutions is crucial.

Aufgaben

• Improve and operate the monitoring stack.
• Convert requestor needs into technical requirements.
• Assess platforms for scalability and stability.
• Provide lightweight decision options when necessary.
• Participate in the on-call rotation.

Kenntnisse

Linux administration

Monitoring tools (Icinga2, Prometheus, Grafana)

Scripting (Bash/Python)

Communication skills

Impact and ROI analysis

English fluency

Tools

Icinga2

Prometheus

Grafana

Influx

Elasticsearch/Kibana

ServiceNow integration

Jobbeschreibung

Service Operations-Engineer – Focus Monitoring (m/f/d) – External Workforce

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Company

A1 Digital International GmbH & Co KG makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in!

About the Role

Join a small, experienced operations team keeping critical infrastructure observable, reliable, and efficient. Your main expertise will be in monitoring — designing, improving, and fine-tuning how we track system health and performance — but you’ll also contribute to wider infrastructure operations when needed.

Location – Vienna (hybrid)

What you’ll work on

• Operating and improving our monitoring stack: Icinga2, Prometheus, Grafana, Alertmanager, Influx, Elasticsearch/Kibana, ServiceNow integration.
• Helping requestors shape their needs into clear, actionable technical requirements.
• Assessing platforms and environments for scalability, stability, and long-term fit.
• Preparing lightweight decision options, effort estimates, simple diagrams, or short-term roadmaps when needed.
• Participating in the on-call rotation once onboarded.

What you bring

• Strong Linux administration skills (we run 99% Linux).
• Experience with at least one of our monitoring tools (Icinga2, Prometheus, Grafana, Alertmanager) and willingness to learn the rest quickly.
• Ability to write or adapt small scripts (Bash/Python) for checks, automation, or integrations.
• Communication skills to work with stakeholders who may not fully know what they need, and patience to guide them.
• Understanding of how to weigh effort, impact, and ROI when suggesting solutions.
• English fluency (German a plus).

Why join us

• Flexible hours, learning budget, corporate benefits.
• A role where you can influence tooling and processes.
• Hybrid work with a modern stack and supportive colleagues.
• Freedom to question the “how we’ve always done it” and suggest better ways.

What we offer

• Flexible working hours, mobile working.
• Autonomous working conditions with a lot of freedom to create.
• Modern working atmosphere and centrally located office with great public transport connection.
• Constant learning with many possibilities and offers.
• Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
• Team events as well as trainings and further education.

Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 49,502.74. The actual annual salary depends on your skills and experience.

We at A1 Digital International GmbH & Co KG are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.