Service Manager / Parts Controller

at; Österreich; Vor Ort; EUR 54.741 - 79.071; Vollzeit

Benefits dieser Stelle

4-day work week

Competitive remuneration

Professional development opportunities

Access to industry-standard tools

Zusammenfassung

Diesel Australia is seeking an experienced Service Manager/Parts Controller to join our team in Slacks Creek, Queensland. You will oversee the service department, manage parts stock, coordinate with suppliers, and handle quoting and invoicing for diesel-powered vehicles.

This contract role emphasises quality, efficiency, and customer satisfaction. Join a trusted diesel automotive specialist offering a 4-day work week, competitive remuneration, and opportunities for professional development

Qualifikationen

• Proven experience leading a service department in automotive/diesel sectors.
• Strong parts management and inventory control knowledge.
• Knowledge of diesel engines and maintenance requirements.
• Excellent organisation and multitasking abilities.
• Proficient with computer systems and inventory software.

Aufgaben

• Oversee the service department to ensure timely vehicle completion and quality.
• Manage parts stock, procurement, and supplier relationships.
• Coordinate service appointments and allocate work to technicians.
• Maintain records of parts usage, service history and inventory audits.
• Communicate with customers on progress, pricing and parts availability.
• Negotiate with vendors to optimise costs for parts procurement.
• Ensure compliance with safety standards and industry regulations.
• Monitor service metrics and identify operational improvements.
• Train staff on parts systems, customer service, and diesel procedures.
• Handle customer inquiries and resolve service issues professionally.

Kenntnisse

Service management

Parts management

Inventory control

Customer service

Communication

Problem-solving

Tools

Inventory management software

Jobbeschreibung

About the role

Diesel Australia is seeking an experienced Service Manager / Parts Controller to join our team on a contract basis. This is a pivotal role based in Slacks Creek, QLD 4127, combining service management expertise with parts inventory control to ensure smooth operations and exceptional customer satisfaction. You will oversee service delivery, manage parts stock, coordinate with suppliers, manage the incoming and outgoing vehicles as well as quoting and invoicing the jobs. This position is integral to our operational success and directly impacts our reputation in the diesel automotive sector.

Key responsibilities

• Manage and supervise the service department, ensuring timely completion of customer vehicles and adherence to quality standards
• Oversee parts inventory management, including stock levels, ordering, and organisation of diesel-specific components
• Coordinate scheduling of service appointments and allocate work to technicians based on expertise and availability
• Maintain accurate records of parts usage, service history, and inventory audits
• Liaise with customers regarding service progress, parts availability, and pricing
• Manage vendor relationships and negotiate parts procurement to optimise costs
• Ensure compliance with automotive industry standards and health and safety regulations
• Monitor service performance metrics and identify opportunities for operational improvement
• Train and mentor service staff on parts systems, customer service, and diesel maintenance procedures
• Handle customer enquiries and resolve service-related issues professionally and efficiently

What we’re looking for

• Proven experience as a Service Manager or in a similar management role within the automotive or diesel trade sector
• Demonstrated expertise in parts management and inventory control systems
• Strong knowledge of diesel engines and automotive maintenance procedures
• Excellent organisational and multitasking skills with the ability to manage competing priorities
• Proficiency in computer systems and inventory management software
• Exceptional communication and interpersonal skills for customer and staff engagement
• Problem-solving abilities and a proactive approach to operational challenges
• Valid manual driver's licence and willingness to perform test drives when necessary
• Physical capability to handle parts and access service areas when required

What we offer

• Contract-based employment with a 4 day working week
• Competitive remuneration package reflective of experience and expertise
• Opportunity to work with a reputable diesel automotive specialist
• Collaborative team environment with experienced technicians and staff
• Professional development and continued learning in the automotive trades sector
• Access to industry-standard tools, equipment, and systems

About us

Diesel Australia is a leading specialist in diesel automotive services, mechanical repairs and parts. Committed to delivering exceptional service quality and technical expertise, we serve customers throughout Queensland with reliable maintenance and repair solutions for diesel-powered vehicles. Our team is dedicated to building lasting relationships with clients through professionalism, integrity, and a deep understanding of diesel engine technology. We pride ourselves on our skilled workforce, comprehensive parts inventory, and customer-focused approach to every job we undertake.