Service Desk Engineer (m/w/d)

TieTalent; Wien; Vor Ort; EUR 34 000 - 42 000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Service Desk Engineer to join their team in Vienna. This mid-senior level role requires 2-3 years of experience and IT training. Responsibilities include incident management, supporting Microsoft products, and working in a 24/7 shift environment. Candidates must possess excellent language skills in German and solid English.

Qualifikationen

• 2-3 years of relevant experience.
• Knowledge of Microsoft products, Windows 10, Windows Server basics, Active Directory.
• Excellent German and solid English skills.

Aufgaben

• ITIL-compliant incident and service request management in 1st level support.
• Documentation in ITSM ticketing tools.
• Supporting Office365, print and file services, and user management.

Kenntnisse

Service Orientation

Teamwork

Communication

Ausbildung

IT training (e.g., apprenticeship, HTL)

Jobbeschreibung

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Responsibilities include:

• ITIL-compliant incident and service request management in 1st level support.
• Documentation in ITSM ticketing tools.
• Working in a team of approximately 15 members in a 24/7 shift environment.
• Supporting Office365, print and file services, and user management.

Requirements:

• 2-3 years of relevant experience.
• Completed IT training (e.g., apprenticeship, HTL).
• Knowledge of Microsoft products, Windows 10 client administration, Windows Server (basic), Active Directory, and desktop applications like Google Chrome, Adobe Acrobat, 7zip, antivirus software.
• Willingness to work in shifts.
• Excellent German and solid English skills.
• High service orientation, team spirit, and communication skills.

The annual minimum salary according to the collective agreement is €34,622 for full-time employment plus shift allowance. Overpayment is possible depending on qualifications.

Preferred additional skills include Google Chrome, Adobe Acrobat, Active Directory, ITIL, Windows Server.

Location: Vienna, Austria.

Employment type: Full-time, 38.5 hours/week.

Seniority level: Mid-Senior level.

Industries: Technology, Information, Internet.

Languages: German required.

This job posting is active and accepting applications.