Service Desk Engineer (m/f/d)

Hirschmann Automotive; Rankweil; Vor Ort; EUR 35 000 - 50 000; Vollzeit

Zusammenfassung

Hirschmann Automotive recherche des visionnaires pour rejoindre son équipe en transformation numérique. Le poste implique la gestion des services informatiques et le soutien technique pour diverses applications et systèmes, contribuant ainsi à l'optimisation des processus numériques au sein de l'entreprise. Une formation technique est demandée et une bonne maîtrise des langues est essentielle.

Leistungen

Academie Hirschmann Automotive

Programmes de club et de sports

Convention collective FEEI

Qualifikationen

• Expérience professionnelle dans la gestion des services IT souhaitable.
• Compétences très bonnes en allemand et anglais.
• Connaissance de la gestion client (Windows, O365, AD) un plus.

Aufgaben

• Gestion efficace des fautes et demandes des départements spécialisés.
• Support technique pour les applications et le matériel.
• Documentation des demandes de support, solutions et problèmes connus.

Kenntnisse

Travail en équipe

Communication

Orientation client

Gestion des services informatiques

Ticket System

Ausbildung

Formation technique (HTL, apprentissage en ingénierie des systèmes)

Jobbeschreibung

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

Description

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

• Completed technical training (HTL, systems engineering apprenticeship)
• First professional experience in IT service management desirable
• Ability to work in a team and willingness to co-operate with other departments
• Strong communication skills and pronounced customer orientation
• Knowledge of working with a ticket system and experience in client management (Windows, O365, AD etc.) an advantage
• Very good written and spoken German and English skills
  
  

#ChallengeCheck

• Effective processing of faults and enquiries from the specialist departments
• Management of output devices (notebooks, displays, smartphones, peripherals)
• Technical support for applications, operating systems and hardware
• Forwarding troubleshooting for complex problems to the relevant specialist department
• Documentation of support requests, solutions and known faults
  
  

#Benefits

• Hirschmann Automotive Academy
• Club and sports programmes
• FEEI collective agreement