Service Delivery Manager Cloud & Infrastructure (f/m/d) IT / Technology · Baden ·

Axpo Group; Baden; Hybrid; EUR 60 000 - 90 000; Vollzeit

Zusammenfassung

Axpo Group is seeking a Service Delivery Manager for Cloud & Infrastructure to lead IT service delivery, ensuring alignment with business needs. Your role involves managing cloud infrastructure, driving continuous improvement, and collaborating with teams to enhance IT operations. Candidates should possess strong communication skills, ITIL certification, and experience with Microsoft Azure.

Qualifikationen

• 5+ years of experience in IT Service Management.
• Fluent in German and English, with excellent communication.
• Knowledge of network architecture and identity management is a plus.

Aufgaben

• Lead service delivery for cloud and on-premises infrastructure.
• Manage the service delivery lifecycle including incident and change management.
• Drive continuous improvement initiatives in ITIL-based service management.

Kenntnisse

Analytical skills

Problem-solving skills

User-centric mindset

Communication

Interpersonal skills

Ausbildung

ITIL 4 certification

Tools

Microsoft Azure

Active Directory

JSM

Power BI

Jobbeschreibung

Workload: 80-100%

Group IT at Axpo is undergoing a transformation, introducing agile methods and insourcing IT services. As the Service Delivery Manager for Cloud & Infrastructure, you will ensure IT services meet business needs, driving stability, scalability, and continuous improvement across the Axpo Group.

What you will do:

• Lead service delivery for cloud and on-premises infrastructure, ensuring performance and scalability.
• Manage the service delivery lifecycle, including incident, problem, and change management.
• Act as the primary contact for cloud and infrastructure services, collaborating with internal teams and third-party providers.
• Track and report service delivery metrics, presenting performance dashboards to senior stakeholders.
• Drive continuous improvement initiatives in ITIL-based service management practices.
• Manage vendor relationships and oversee contract performance for infrastructure services.

What you bring & who you are:

• Proven experience in IT Service Management (5+ years), with ITIL 4 certification.
• Expertise in Microsoft Azure, Active Directory, and IT security considerations for cloud services.
• Strong analytical and problem-solving skills with a user-centric mindset.
• Fluent in German and English, with excellent communication and interpersonal abilities.
• Knowledge of network architecture, identity and access management, and tools like JSM or Power BI is a plus.
• Team-oriented, open to innovation, and engaged in global collaboration.

About the team:

You will join the Cloud & Infrastructure team, collaborating with experts in network engineering, cloud services, and identity management. Together, we ensure efficient IT service management processes and contribute to Axpo’s digitalization initiatives, fostering an environment of innovation and operational excellence.