Senior Systems Engineer

at; Österreich; Vor Ort; AUD 100 000 - 130 000; Vollzeit

Zusammenfassung

A leading company in cybersecurity and IT services is seeking a Senior Systems Engineer. This role involves providing high-level support to clients, managing projects, and mentoring junior staff. Candidates should possess a minimum of 5 years of relevant experience, exceptional customer service skills, and expertise in various technical areas.

Qualifikationen

• Minimum 5 years' experience in a similar role (MSP experience preferred).
• Must have full Australian Citizenship and a valid car license.
• Exceptional customer service skills with experience in Service Desk.

Aufgaben

• Provide second-level and third-level technical support to all clients.
• Undertake technical projects for clients.
• Provide professional communication to clients throughout the work.

Kenntnisse

Customer service

Communication

Problem-solving

Jobbeschreibung

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Arxis is one of South Australia's fastest growing Cybersecurity and General IT Service providers and is a South Australian owned and operated company. Located in the heart of Adelaide's CBD, an exciting opportunity is now available for a motivated and enthusiastic person with a passion for all things technology to join Arxis.

Arxis offer complete IT solutions and due to growth in our customer base, we are actively seeking a Senior Systems Engineer to help support our managed services and deliver great projects for our valued clients.

Arxis is seeking a multi-disciplinary resource with general skills across a range of technologies.

Due primarily to natural growth through client referrals Arxis continues to experience exceptional growth. At Arxis we are “great people doing great work” and we are building a consistent and sustainable future. It's all part of our desire to become the most respected IT organisation in Australia.

What are we looking for?

The position of Senior Systems Engineer is to provide high-level technical support to both internal and external clients of Arxis. The Employee must ensure that all work is carried out in line with the defined Service Level Agreement standards and to the Standard Operating Processes of Arxis.

Delivery of projects should also be completed within agreed project timelines and to the agreed project requirements. The Employee will be required to work under the instruction of the Chief Technology Officer, CEO or the delegated officer to provide clear communication about the timely delivery of client projects. The Employee will also be required to provide mentoring to other more junior technical staff and peer support to other senior technical staff to ensure a high standard of technical support is provided to clients of Arxis.

The Employee reports to the Chief Technology Officer. The Position is a hands-on role requiring technical skills as well as self-management and team player qualities to ensure the smooth running of the technical support team.

Key Accountabilities and Tasks:

Provide second-level and third-level technical support to all clients of Arxis;

Undertake technical projects for clients of Arxis;

Provide assistance in consultation with the engineering team;

Provide technical support to internal staff of the Arxis;

Provide professional, regular and informative communication to clients throughout the course of all work carried out;

Maintain accurate and up-to-date records within the CRM/ Call logging system;

Provide on-call assistance to maintenance clients after work hours for approximately 1 week in every 4 weeks;

Help internally to administrative and sales staff as directed by the CEO (or delegated authority); and

Perform other duties as stipulated by the Chief Technology Officer and/or the CEO that may advise from time to time.

Experience in the following areas is highly desirable:

Design, deployment and maintenance of firewalling solutions such as HPE Aruba, Fortinet or Palo Alto Networks

Experience in design and deployment of hypervisors and local compute infrastructure such as VMware or Red Hat OpenShift

Management and deployment of server and storage infrastructure

Experience in Microsoft 365 and supporting products such as Entra and Intune

Administration and maintenance of Windows Server and Active Directory

Management and deployment of Linux environments, especially Canonical or Red Hat

Managing environments in AWS, Azure and/or other cloud services

Qualifications:

Must have full Australian Citizenship and a valid car license.

Exceptional customer service skills with demonstrated experience in a Service Desk environment.

Strong communication skills and a proactive approach to problem-solving.

Minimum 5 years' experience in a similar role (MSP experience preferred).

N.B. Only shortlisted candidates will be contacted.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a systems engineer? Do you have a current Australian driver's licence? What's your expected annual base salary? How many years' experience do you have as an Infrastructure Network Engineer? How many years' experience do you have as an Infrastructure Security Engineer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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