Senior Service Advisor

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

An automotive service provider in Austria is seeking a Senior Service Advisor to enhance customer experiences and achieve service delivery goals. Candidates should have a strong background in customer service, effective communication skills, and ideally experience with Kia, Nissan, or GWM brands. This position offers attractive remuneration, extensive training, and a supportive work environment.

Leistungen

Attractive remuneration and commission potential

Staff and family discounts

Health insurance

Employee Assistance Program

Extensive training opportunities

Qualifikationen

• Proven background in customer service required.
• Valid driver's license needed.
• Experience with Kia, Nissan, or GWM brands is highly regarded.

Aufgaben

• Greet and assist customers in the service department.
• Advise customers on vehicle repairs and servicing.
• Schedule service appointments and achieve targets.
• Ensure customer satisfaction through excellent service.

Kenntnisse

Customer service

Problem-solving

Organizational skills

Communication

Multitasking

Attention to detail

Tools

Era Power DMS

Xtime

Jobbeschreibung

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Blackburn Kia, Nissan & GWM team and deliver an exceptional customer service experience.

We are seeking a Senior Service Advisor with excellent customer service skills. You will need a proven background in customer service and the drive to excel in a professional environment. This is a great chance to further your career in the automotive industry!

Blackburn Kia, Nissan & GWM is a high-performing service department known for high customer retention, above-average survey scores, and a strong brand image.

This role offers:

• Attractive remuneration with industry-leading commission potential.
• Staff and family benefits, including vehicle, finance, and service discounts, health insurance, and access to our Employee Assistance Program.
• A friendly and supportive work environment.
• Extensive training and development opportunities.
• A clear career path within a national company.

Responsibilities include:

• Greeting and assisting customers in the service department.
• Advising customers on vehicle repairs and servicing.
• Following warranty policies effectively.
• Scheduling service appointments.
• Achieving individual and team targets.
• Ensuring customer satisfaction through excellent service.
• Preparing for upcoming appointments.
• Booking services via email, phone, or in person.
• Preparing Repair Orders and Job Sheets.
• Invoicing customers promptly.
• Addressing customer concerns efficiently.

Skills required:

• Creating memorable customer experiences.
• Explaining vehicle service value.
• Working well within a team.
• Genuine care for customers.
• Strong organizational and time management skills.
• Experience with Era Power DMS and Xtime (highly regarded).
• Experience with Kia, Nissan, or GWM brands (highly regarded).
• Effective communication with stakeholders.
• Valid driver’s license.
• Passion for the automotive industry.
• Problem-solving skills.
• Ability to work under pressure and multitask.
• Attention to detail and good communication skills.
• Professional appearance.
• Focus on high customer satisfaction.

If you're seeking a long-term opportunity within a high-performing business, apply confidentially now!

Blackburn Kia, Nissan & GWM is part of the Autopact Group, representing 37 top Australian vehicle brands across 29 dealerships along the eastern seaboard.

Our mission: 'For everyone to Drive Away Happy, every time.' We are committed to supporting our employees, suppliers, and community with a diverse and inclusive workplace.

Unlock job insights

Salary, number of applicants, and skills match information are available. Your application will include questions about invoicing experience, right to work in Australia, years of service advising, customer service experience, notice period, police check, and driver's license.