Senior Operations Specialist - Logistics Performance

whatchado GmbH; Wien; Vor Ort; EUR 45 000 - 75 000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Senior Operations Specialist, der die Rider-Vergütungsstrategien optimiert und die Logistikleistung verbessert. In dieser spannenden Rolle sind Sie für die Analyse und Gestaltung von Vergütungsmodellen verantwortlich, um die Zufriedenheit der Fahrer zu steigern und betriebliche Effizienz zu fördern. Sie arbeiten eng mit verschiedenen Teams zusammen, um datenbasierte Erkenntnisse zu nutzen und innovative Lösungen zu entwickeln. Wenn Sie eine Leidenschaft für Datenanalyse haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Mindestens 3 Jahre Erfahrung in schnell wachsenden Start-ups oder Technologieunternehmen.
• Ausgezeichnete Kenntnisse in Excel, SQL und Datenvisualisierung.

Aufgaben

• Optimierung von Rider-Vergütungsmodellen zur Verbesserung der Betriebsabläufe.
• Analyse großer Datensätze zur Identifizierung von Trends und Verbesserungspotenzialen.

Kenntnisse

Analytische Fähigkeiten

Datenanalyse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Motivation

Ausbildung

Universitätsabschluss in STEM oder Wirtschaft

Tools

Excel

SQL

Datenvisualisierungsplattformen

Jobbeschreibung

Senior Operations Specialist - Logistics Performance

Vienna, Austria

We are seeking a highly analytical and results-driven individual to join our team as a Senior Operations Specialist - Logistics Performance. In this role, you will be responsible for designing, analyzing, and optimizing rider compensation strategies to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance. You will work closely with cross-functional teams, leveraging data-driven insights to challenge existing processes, propose innovative solutions, and standardize best practices.

Key Responsibilities:

• Evaluate and optimize rider compensation models to align with business objectives, rider satisfaction, and operational efficiency
• Collaborate with leadership to design and roll out strategic initiatives aimed at improving logistics performance and rider experience
• Continuously evaluate the financial impact of payments models, ensuring they align with broader business goals while enhancing rider satisfaction and retention
• Analyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations
• Work closely with operations, finance, product, and local logistics stakeholders to implement and refine rider compensation structures
• Build strong relationships with market teams to understand unique challenges and drive scalable solutions
• Challenge the status quo by introducing innovative techniques to enhance rider compensation systems and logistics performance
• Develop frameworks to harmonize compensation strategies across diverse markets while allowing for local flexibility

Qualifications:

• You gained at least 3 years of professional experience in high growth start-ups, tech companies, management consultancy or other dynamic roles
• You earned a university degree in STEM or economics
• You have excellent proficiency in tools like Excel, SQL, and data visualization platforms
• You have strong analytical skills, with the ability to derive insights from large data sets and recommend actionable solutions
• You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environment
• You are highly curious and happy to question the status quo with a hands-on mentality
• You possess excellent English communication skills, both written and spoken

Who we are:

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.