Senior Medical Receptionist / Team Leader / 2IC

at; Österreich; Vor Ort; EUR 35 000 - 50 000; Vollzeit

Zusammenfassung

A healthcare practice is seeking a Senior Medical Receptionist and Team Leader. This full-time role requires a minimum of 2 years in a similar position, with responsibility for patient triage, scheduling, and team leadership. The ideal candidate is proactive, empathetic, and skilled in communication, with a commitment to patient confidentiality. Interested candidates should apply with a resume and cover letter.

Leistungen

Leadership opportunity with mentorship

Collaborative work culture

Immediate start preferred

Qualifikationen

• Minimum 2 years’ experience in a medical receptionist or similar role.
• Ability to manage patient triage, appointments, and billing.
• Experience working with diverse communities.

Aufgaben

• Support the reception team to ensure smooth patient flow.
• Assist with workforce planning and rostering.
• Ensure compliance with policies and privacy standards.

Kenntnisse

Strong communication skills

Customer service skills

Excellent organizational abilities

Leadership experience

Proficient in MS Word and Excel

Ausbildung

CPR certificate

Tools

Best Practice software

Jobbeschreibung

Senior Medical Receptionist / Team Leader / 2IC

Gasworks Medical Practice is looking for a Full-time 2IC / Team Leader / Senior Medical Receptionist to play a key role in our team. This is an exciting opportunity for someone who enjoys both the pace of front-desk healthcare work and the challenge of leading and supporting a team.

We’re a friendly and inclusive practice of doctors, nurses, and admin professionals committed to delivering excellent patient care. If you're confident, compassionate, and ready to take the next step in your career, we’d love to hear from you.

What We Offer:

• A leadership opportunity with support and mentorship
• A collaborative, respectful, and patient-focused work culture
• Immediate start preferred – but we’re happy to wait for the right person

You’ll thrive in this role if you:

• Bring a warm, professional, and empathetic presence to every interaction
• Are proactive, solutions-focused, and calm under pressure
• Enjoy contributing to a team where everyone feels valued and respected

What you'll be doing:

• Supporting and guiding the reception team to ensure smooth patient flow and high-quality service.
• Rostering and assisting with workforce planning to ensure adequate coverage.
• Problem-solving and decision-making to manage operational issues as they arise.
• Ensuring compliance with policies, procedures, and privacy standards.
• Providing exceptional front desk support including patient triage, appointment bookings, and billing.
• Liaising with GPs, nurses, allied health professionals, and external providers.

What You’ll Bring:

• Minimum 2 years’ experience in a medical receptionist or similar role
• Strong communication and customer service skills
• Excellent organisational and multitasking abilities
• Confidence with decision-making and prioritisation
• Leadership experience or a strong desire to learn and grow into a leadership role
• A commitment to patient confidentiality and professional conduct
• Previous team leadership or 2IC experience in a medical practice setting
• Knowledge of Best Practice software
• Well-developed understanding of Medicare, DVA, WorkCover, and private billing
• CPR certificate
• Experience triaging patients
• Familiarity working with diverse communities such as adolescents, aged care, LGBTQ+, migrants/refugees, Aboriginal & Torres Strait Islander patients
• Basic proficiency with MS Word and Excel

If you're ready to take the next step in your career and become a valued leader in a kind, caring, and supportive practice, we’d love to hear from you!

Apply now with your resume and a cover letter outlining your suitability for the position. Only shortlisted candidates will be contacted.

Unlock job insights

Salary match Number of applicants Skills match

• Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have experience preparing work rosters? Which of the following Microsoft Office products are you experienced with? How many years of people management experience do you have? Do you have experience in administration? Do you have customer service experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Featured jobs

Medical Receptionist - Specialist Practice

Inspiration Respiratory and Sleep

5d ago

Medical Secretary / Practice Manager

Southport, Gold Coast QLD

4d ago

Medical Receptionist

6d ago

What can I earn as a Medical Receptionist