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A leading company in renewable energy seeks a Senior Manager for Product Performance Service Agreements in Jenbach, Austria. This pivotal role involves leading a team, optimizing service tools, and enhancing customer satisfaction through strategic service management. The ideal candidate will bring a mix of engineering and business expertise, coupled with strong experience in service operations.
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The Senior Manager Product Performance Service Agreements (m/f/d) is responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people, managing the Service Contract Life cycle Management Tool, and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (=CSA) templates and special release rules, collaborates with various departments, and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools, improving contract templates, and managing & developing team performance.
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