Senior Lead, Technology Operations

Royal Caribbean Cruises Ltd; Schweiz; Vor Ort; EUR 128.000 - 181.000; Vollzeit

Zusammenfassung

Royal Caribbean Group, via Celebrity River Cruises, seeks a Senior Lead, Technology Operations in Basel, Switzerland to oversee shipboard IT programs and governance, ensuring high system availability and guest satisfaction. The role requires leading teams, managing training, and coordinating with global IT and operations to support revenue and operational excellence.

The role emphasizes independent work, proactive collaboration, and compliance with SQM, SOX and PCI standards, with occasional

Qualifikationen

• Minimum of 3 years' experience in shipboard IT support (river/ocean)
• Proven ability to sustain IT service levels and high guest satisfaction
• Experience leading, motivating and developing teams
• Ability to work in open environments with frequent collaboration with customers and peers

Aufgaben

• Serve as point of escalation for complex IT operational challenges
• Develop and maintain Shipboard IT training and development plans
• Develop and monitor Shipboard IT performance evaluation plans (KPIs)
• Define and drive standardized Shipboard IT operational practices
• Analyze incidents to maximize uptime and reduce repeats
• Communicate IT performance and issues to IT Fleet Management with data reports
• Plan and coordinate shipboard IT participation in special events
• Foster relationships with shipboard resources and support teams
• Update operational policies (SQM) and SOPs onboard
• Ensure IT functions comply with governance (SQM, SOX, PCI)
• Evaluate technology funding requests and maintain lifecycle of vessel tech
• Participate in Emergency Management Team for operational changes
• Oversee a multi-vessel IT budget across the fleet

Kenntnisse

Shipboard IT support

IT operations knowledge

Leadership and mentorship

Operational governance

Analytical & organizational skills

Jobbeschreibung

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Senior Lead, Technology Operations

Position in based in Basel, Switzerland. Therefore, you will need to live and have the right to work in the location.

Journey with us!

Combine your career goals and sense of adventure by joining our Celebrity River Cruises team in Basel, Switzerland, where we bring elevated experiences on the world’s most iconic rivers. We are pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary

This position is responsible for developing, implementing and sustaining shipboard IT programs, procedures and policies as they relate to IT operations including training & development, operational excellence performance, SOP / SQM governance and situational planning.

You will require a comprehensive understanding of ocean/river shipboard IT operations, especially guest experience interaction with our technology along with associated policies and governance to enable technical and operational support decisions.

The role’s primary focus is to ensure sustainable IT service levels that lead to high guest satisfaction ratings and high system availability in order to maximize revenue opportunities and operational excellence.

The River Fleet IT Superintendent must perform independently, and proactively collaborate internally and externally to solve technical and business problems. Leads others, either directly or indirectly, and is accountable for the results of the team and/or function.

Essential Duties and Responsibilities

• Point of escalation for IT operational challenges that are complex in nature and require a multi team effort to resolve
• Create, execute and maintain the Shipboard IT training & development plans
• Create, execute and maintain the Shipboard IT performance evaluation plans (90 day evals, KPIs, etc.)
• Define and drive standardized Shipboard IT operational practices
• Analyzes incident, problem & change tickets with a goal of maximizing uptime of systems by eliminating repeat issues
• Communicate Shipboard IT operational excellence performance, concerns and successes to the IT Fleet Management Group through multiple data source reports
• Review / coordination / planning of special events requiring shipboard IT participation (First Turns, Charters, Repositioning, Deviations, Dry Docks, Newbuilds, Inaugurals, etc.)
• Cultivate and foster active communications/relationships with shipboard resources and relative support teams
• Proactively reviews shipboard IT Operations and implements, maintains, and updates operational policies (SQM) and procedures (SOPs)
• Responsible to ensure all IT functions/processes completed onboard are in compliance with all releva3nt governance. SQM, SOX, PCI etc.
• Evaluate / manage all technology funding requests from onboard staff to ensure the vessel technology is kept on a constant technology lifecycle
• Member of the IT Department Emergency Management Team, coordinating/planning operational changes required during Emergency situations
• Oversight and guidance of a complex multi-million support budget across all vessels

Knowledge and Skills

• Minimum of 3 years' experience within Shipboard IT support, preferably River
• Comprehensive understanding of ocean/river shipboard IT operations
• Proven experience of sustaining IT service levels that lead to high customer satisfaction
• Prior experience leading, motivating and developing direct/indirect team members
• Demonstrates ability to perform successfully in an open environment where frequent and direct interaction and collaboration with customers and peers is ordinary
• Experience leading Operational Support teams
• Excellent organizational and analytical skills

Other Requirements

• Flexibility with working hours, including nights / weekends at times to assist with incidents
• Must be able to travel globally, within short notices
• Possibility of up to 30% travel may be required

The position is office based, but may require the employee to visit vessels in service or in dry dock. These environments are typically noisy and for the most part uncomfortable conditions due to lack of cooling and or water.

We know there's a lot to consider.As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.