Senior Customer Success Manager

Deel; Österreich; Remote; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A global payroll platform seeks an experienced individual to manage client relationships and drive revenue growth. This role emphasizes strategic account management, risk assessment, and stakeholder engagement, requiring over 6 years of experience in client-facing roles. Join a diverse team focused on transforming how global talent connects with businesses. Work remotely with competitive pay and benefits.

Leistungen

Stock grant opportunities

Remote work flexibility

Optional WeWork access

Qualifikationen

• Minimum 6+ years of relevant work experience, including client-facing roles.
• Experience in fast-growth startup, management consulting, investment banking, or private equity is preferred.
• Proven track record of achievement and impact.

Aufgaben

• Focus on high-value strategic accounts and develop a strategy for them.
• Identify risks and coordinate addressing customer issues.
• Build relationships with senior stakeholders and implement a success plan.

Kenntnisse

Relationship-building

Quantitative analysis

Problem-solving

Data-driven decision making

Self-starter

Jobbeschreibung

Location

Ireland, Denmark, Estonia, Finland, France, Germany, Iceland, Israel, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Bulgaria, Croatia, Cyprus, Georgia, Greece, Czech Republic, Latvia, Lithuania, Moldova, Morocco, Poland, Romania, Slovenia, Ukraine, Belgium, South Africa

Employment Type

Full time

Location Type

Remote

Department

COGS, Customer Success, Customer Success, EMEA

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports workers in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Deel is one of the largest globally distributed companies, with a team spanning many countries, languages, and cultures committed to learning and innovation for our customers.

Why Deel matters: we are transforming how global talent connects with world-class companies, creating the infrastructure for the future of work and enabling a more diverse and inclusive global economy. In 2024 we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected no matter where they are. Our momentum is reflected in recognitions from CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list, while maintaining a high rating across major review platforms.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this role you will build genuine and durable customer relationships and convert those relationships into opportunities for long-term revenue growth. You will be a trusted advisor, providing strategic guidance on operational and product-related issues, and you will advocate for clients internally to champion new products and capabilities that expand each client’s business with Deel.

You are a passionate business builder who thrives on solving complex, ambiguous problems and delivering impact. You are a collaborative, high-performance team player who can work cross-functionally with stakeholders and is comfortable diving into data to inform decisions.

Responsibilities

• Accounts: Focus on a smaller number of high-value strategic accounts and develop a strategy for large accounts with many internal stakeholders, aiming to execute small actions that roll up into larger outcomes.
• Risk: Proactively identify risks and coordinate with internal stakeholders to address customer issues in a timely manner to optimize sentiment.
• Relationships: Build relationships with senior stakeholders, understand the customer’s business and hiring plans, and implement a success plan with regular business reviews.
• Product: Collect customer feedback, prioritize requirements by risk, urgency, and revenue impact, and coordinate delivery with internal teams while managing expectations.
• Deliver a high-quality day-to-day customer experience.
• Develop and iterate standard operating procedures and own procedures for a specific customer type from implementation to sustainment.
• Coordinate with internal teams to ensure timely response and completion of requests.
• Drive adoption of platform features to improve customer experience and retention.

Qualifications

• Minimum 6+ years of relevant work experience, including client-facing roles
• Experience in at least one of the following areas: fast-growth startup, management consulting, investment banking, or private equity
• Strong relationship-building skills with ability to stay calm under pressure
• Quantitatively inclined and data savvy; able to draw insights from data and translate into action
• Self-starter with a growth mindset, comfortable in fast-paced environments with high responsibility
• Proven track record of achievement and impact
• Strong analytical foundation with ability to manipulate and synthesize data
• Curious and motivated to make an impact

Total Rewards

We offer fair and competitive pay with scalable benefits and perks, reflecting our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Remote work flexibility, with optional WeWork access

Deel is an equal-opportunity employer that values diversity and encourages applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics.

For recruitment communications, Deel may use company email domains and other affiliated domains. You can view current job listings on our careers page. Deel is committed to diversity and inclusion, and will provide accommodations on request during the recruitment process. If you require accommodation, please inform our Talent Acquisition Team with the nature of the accommodation required.

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