Senior Customer Solution Engineer (m/f/x)

Dynatrace; Wien; Vor Ort; EUR 56 000 - 65 000; Vollzeit

Zusammenfassung

A leading company is seeking a Senior Customer Solution Engineer to join their dynamic global Customer Support team. You will utilize your technical expertise to help clients troubleshoot and resolve issues related to the Dynatrace platform. This role offers exposure to innovative technologies and a collaborative international environment, ideal for those passionate about customer service and technical challenges.

Leistungen

Competitive compensation packages

Exposure to cutting-edge technologies

Qualifikationen

• Technical degree or relevant IT experience required.
• Professional experience in software development or customer service.
• Excellent English skills are essential.

Aufgaben

• Solve technical issues for customers using the Dynatrace platform.
• Interact with diverse customer technology ecosystems.
• Collaborate with development teams to improve product features.

Kenntnisse

Analytical thinking

Problem solving

Interpersonal skills

Customer service

Technical troubleshooting

Team player

Ausbildung

Technical Degree in Computer Science

Tools

Linux

Windows

Cloud technologies

Virtualization technologies

Jobbeschreibung

Client:

Dynatrace

Location:

Not specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

da682c3467d2

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Job Description

As a Senior Customer Solution Engineer, you will be part of our global Customer Support team. You will use your product, troubleshooting, and interpersonal skills to work directly with our customers, resolving technical issues that occur while using the Dynatrace platform.

Your role

• Recognize and solve problems reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
• Be exposed to a range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attend training for new product features and technologies.
• Exchange knowledge with colleagues and suggest product improvements.
• Weekend and holiday work once every 2 months with the same weekly working hours and additional salary compensation.

Qualifications

• Technical Degree (preferably in Computer Science) or relevant IT experience.
• Professional experience in software development, testing, or customer service.
• Ability to analyze code written in modern programming languages.
• Experience with various operating systems (Linux, Windows) and computer networks.
• Knowledge of cloud and host virtualization technologies.
• Strong analytical thinking with a structured approach to problem solving.
• Team player with a proactive attitude.
• Excellent English skills, both oral and written.

You will love this job if

• Troubleshooting is your passion.
• You are fascinated by technical challenges and think creatively.
• You love to learn new technologies.
• You appreciate team spirit and enjoy an international environment.

Additional Information

Why you will love to be a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages.
• Our employees work with major cloud providers like AWS, Microsoft, and Google Cloud, forming strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our AI, to help customers modernize and automate cloud operations.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards

The minimum salary for this position is €56,500 per year based on full-time employment (38.5 h/week). Higher salaries are offered based on qualification and experience.

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