Senior Customer Solution Engineer (m/f/x)

Dynatrace; Linz; Vor Ort; EUR 56 000 - 75 000; Vollzeit

Zusammenfassung

As a Senior Customer Solution Engineer, you'll join our Global Customer Support team at Dynatrace. You will utilize your troubleshooting and technical skills to resolve client issues on our advanced platform, interacting closely with customers and development teams while being part of an innovative, international culture.

Leistungen

Competitive compensation packages

Exposure to cutting-edge technologies

Training for new product features

Qualifikationen

• Technical Degree or relevant IT experience required.
• Professional experience in software development or customer service.
• Ability to analyze code and various operating systems.

Aufgaben

• Recognize and solve customer problems with SaaS and Managed products.
• Work directly with customers to troubleshoot and resolve platform issues.
• Collaborate with development and product management teams.

Kenntnisse

Analytical Thinking

Problem Solving

Team Player

Technical Troubleshooting

Excellent English Skills

Ausbildung

Technical Degree in Computer Science

Tools

Linux

Windows

Cloud and Virtualization Technologies

Jobbeschreibung

Job Description

As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

• Recognize and solve problems as reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attend training for new product features and technologies.
• Exchange knowledge with other colleagues and suggest product improvements.
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

Qualifications

• Technical Degree (preferably in Computer Science) or relevant experience in IT.
• Professional work experience in software development, software testing, or in customer services.
• Ability to analyze code written in modern programming languages.
• Experience with various operating systems (Linux, Windows) and computer networks.
• Knowledge of cloud and host virtualization technologies.
• Strong analytical thinking with a structured approach to problem solving.
• Team player with proactive attitude.
• Excellent English skills, both oral and written.

You will love this job if

• Troubleshooting is your passion.
• You are fascinated by technical challenges, and you think creatively.
• You love to learn new technologies.
• You appreciate team spirit and enjoy an international environment.

Additional Information

Why you will love to be a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €56,500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.