Securitas Operations Center Digital IT Engineer

Securitas; Wien; On-site; EUR 43,000 - 51,000; Full time

Job summary

Securitas Group in Vienna, Austria seeks a proactive SOC IT Specialist to maintain IT infrastructure and connectivity within Security Operations Centers. You will ensure stability, security, and availability of critical monitoring systems while supporting end-users and driving improvements.

The role requires several years in IT infrastructure, strong Windows Server and networking knowledge, experience with ServiceNow, and fluency in German with good English.

Qualifications

• Multiple years of experience in IT infrastructure or a similar technical role.
• Strong knowledge of Windows Server environments and virtualization.
• Solid understanding of networking concepts (TCP/IP, routing, switching, VPN).
• Experience troubleshooting complex issues and end-user support.
• Familiarity with ServiceNow for incident management.
• Knowledge of cybersecurity principles and operational best practices.
• Experience with automation tools such as PowerShell or Python is an advantage.
• Strong communication skills and a customer-focused mindset.

Responsibilities

• Administer and maintain Windows server environments, networks, and virtualization infrastructure.
• Support and troubleshoot SOC applications, including monitoring platforms.
• Monitor system performance and operational health.
• Manage incidents and service requests through ServiceNow.
• Support integration of customer security systems, including surveillance solutions.
• Collaborate with international IT teams, vendors, and stakeholders.
• Participate in infrastructure, migration, and system development projects.
• Create and maintain technical documentation and inventory records.
• Promote IT security best practices and support compliance requirements.

Skills

IT infrastructure

Customer focus

Communication

International collaboration

Tools

ServiceNow

PowerShell

Python

Windows Server

Networking

Job description

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the role

We are looking for a proactive and technically skilled SOC IT Specialist to support and maintain the IT infrastructure, applications, and connectivity used within our Security Operations Centers (SOC). In this role, you will ensure the stability, security, and availability of critical monitoring systems while supporting end-users and driving continuous improvement initiatives.

Responsibilities

• Administer and maintain Windows server environments, networks, and virtualized infrastructure.
• Support and troubleshoot SOC applications, including monitoring and communication platforms.
• Monitor system performance, availability, and operational health.
• Manage incidents and service requests through ServiceNow.
• Support the integration of customer security systems, including alarm and video surveillance solutions.
• Collaborate with international IT teams, vendors, and business stakeholders.
• Participate in infrastructure, migration, and system development projects.
• Create and maintain technical documentation, procedures, and inventory records.
• Promote IT security best practices and support compliance requirements.

Requirements

• Several years of experience in IT infrastructure, system administration, or a similar technical role.
• Strong knowledge of Windows Server environments and virtualization technologies.
• Solid understanding of networking concepts, including TCP/IP, routing, switching, and VPN technologies.
• Experience troubleshooting complex technical issues and providing end-user support.
• Familiarity with IT service management tools such as ServiceNow.
• Knowledge of cybersecurity principles and operational best practices.
• Experience with PowerShell, Python, or other automation tools will be an advantage.
• Strong communication skills and a customer-focused mindset.
• Ability to work independently and effectively within international teams.
• Language: Excellent German and good English (fluent, spoken and written).

Nice to Have

• Knowledge of telecommunications technologies (ISDN, PSTN, GSM, GPRS).
• Experience working within Security Operations Centers or critical monitoring environments.
• Experience leading or supporting IT implementation and migration projects.

Working conditions

• Travel:Some travel may be required
• For this position, we offer a minimum salary of € 4200 gross per month (based on full-time employment, including the overtime allowance). Depending on qualifications and professional experience, there is a willingness to overpay

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.