Sales Operations Associate (d/f/m)

Sandoz International GmbH; Kufstein; Vor Ort; EUR 47 000 - 60 000; Vollzeit

Zusammenfassung

A global leader in sustainable medicines, Sandoz International GmbH is searching for a Customer Service Manager in Kufstein, Austria. This role involves managing customer inquiries, ensuring effective communication, and supporting operations. We value diversity and inclusion, offering a supportive environment and opportunities for personal and professional growth.

Leistungen

Attractive salary with incentive program

Modern company pension scheme

Flexible working hours / home-office depending on the position

14 weeks of paid parental leave

Additional days off (bridge-days)

Learning and development options

Worldwide career opportunities

Qualifikationen

• Education: completed bachelor’s degree or completed secondary education (HAK, HBLA) with relevant work experience.
• Fluent in English, both oral and written.
• Strong computer literacy, preferably with SAP.

Aufgaben

• Manage customer service operations including order management and complaints.
• Coordinate with Account Managers and other departments.
• Support process improvements within Sales Operations.

Kenntnisse

Interpersonal Skills

Organization

Planning

Communication

Ausbildung

Bachelor's Degree or Equivalent Secondary Education

Tools

SAP

Jobbeschreibung

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. By creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us, the future is ours to shape!

Your Key Responsibilities:

Your responsibilities include, but are not limited to:

• Independent management of customer service (forecasting, order management, complaints, dunning, etc.) according to internal guidelines and customer requirements.
• Timely order management using relevant system.
• Monitoring of the order-to-cash process.
• Proactive communication with defined customers - timely processing and reply of customer inquiries; well-structured and solution-oriented communication with the customer.
• Close collaboration with Account Manager and STO. Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Push account topics within the organisation, raise awareness for the customers’ importance.
• Support process improvements within Sales Operations.
• Reporting of technical complaints and transport deviations within 24 hours of receipt.
• Contact point for external customer service providers.
• Strong focus on compliance topics.

What you’ll bring to the role:

• Education: completed bachelor’s degree or completed secondary education (HAK, HBLA) with relevant work experience
• Fluent in English, both oral and written
• Strong computer literacy, preferably experience with SAP
• Excellent interpersonal skills and the ability to perform under pressure
• Effective planning and organizational skills
• Attractive salary with incentive program
• Modern company pension scheme
• Flexible working hours / home-office depending on the position
• 14 weeks of paid parental leave
• Additional days off (bridge-days)
• Learning and development options for your personal and professional growth
• Worldwide career opportunities

In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is EUR 47.532,24 /year (on a full-time basis).

In most cases, however, the actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provides more than 800 million patient treatments to over 700 million patients every year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit are powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

Are you ready to join us? Then we look forward to your application!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and fostering diverse teams, that represent the patients and communities we serve.

If you require assistance during the application process due to a medical condition, physical disability, or a neurodiverse condition, please contact us at [e-mail] .

This site is intended for a global audience