Sales Coordinator (Maternity Cover)

Givaudan; Wien; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Pension Fund

Life-, Accident- and Travel Insurance

Travel allowance

Meal allowance

Zusammenfassung

Givaudan in Vienna, Austria seeks a Sales Coordinator (m/f/d) to support key accounts in the Food & Nutrition sector, coordinating daily operations and ensuring top-quality customer service. You will assist Key Account Managers with data analyses and business support, acting as a primary contact for customers on projects, offers, and orders.

The role focuses on project management, data governance, and collaboration with cross-functional teams to drive customer satisfaction and accurate master

Qualifikationen

• High school diploma or university degree or equivalent.
• 3+ years of proven work experience in a customer service or commercial environment.
• Fluent German and English; knowledge of any Eastern European language is a bonus.
• Service-oriented mindset with proactive and reliable teamwork.
• Collaborate across teams to build understanding and coordinate effectively.
• Strong knowledge of sales principles and customer service practices.
• Experience with master data management and SAP.
• Understand OTC (Order-to-Cash) end-to-end processes.
• Able to work in international environments.

Aufgaben

• Be a primary contact for customers regarding projects, documentation, offers and order-related topics.
• Enter and update projects and coordinate with Application, Portfolio Management, Pricing, and Regulatory teams to ensure fast project execution.
• Reach out to customers with the Key Account Managers for project feedback.
• Maintain customer price lists in cooperation with Key Account Managers, Pricing Department, and customers.
• Provide support to customers on order-related and service topics, ensuring high service standards.
• Collaborate with Account Managers to identify and implement initiatives that improve customer satisfaction.
• Lead Commercial Data management activities across the SEE region with accurate master data maintenance.
• Drive data maintenance to support performance measurement, target setting, and rewards for commercial teams.
• Manage complex interactions with diverse partners across locations.
• Support and train local Sales Teams, sharing best practices across EE key user community.
• Contribute to Performance Management through analyses, reporting, and insights.
• Participate in regional projects with IT, Sales, and Controlling teams.

Kenntnisse

Customer service

Commercial awareness

Data analysis

SAP

OTC process

Master data management

Team collaboration

German fluency

English fluency

Ausbildung

High school diploma, university, or equivalent

Tools

SAP

Jobbeschreibung

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Your future position?

As a Sales Coordinator (m/f/d) with Givaudan – the Global leader in the Taste and Wellbeing industry – you will be an important team member of our Sales team in Vienna, Austria, supporting our key accounts in the Food & Nutrition industry in South Eastern Europe. You will coordinate daily business operations, ensure top-quality customer service, and assist Key Account Managers with data analyses and business support.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver high value.

This is a fixed-term opportunity supporting maternity leave coverage.

Project Management

In this position, you will:

• Be a primary contact for customers regarding projects, documentation, offers and order-related topics.
• Enter and update projects and follow up with our company partners (Application, Portfolio Management, Pricing, Regulatory) to provide a fast project execution.
• Reach out to customers with the Key Account Managers regarding project feedback.

Business Coordination

• Maintain customer price lists in cooperation with our Key Account Managers, our Pricing Department, and our customers.
• Provide support to our customers on order-related and service topics, working with our teams to provide excellent experience and high service standards.
• Collaborate with our Account Managers to identify and implement initiatives that improve guarantee the customers' satisfaction.

Data Management

• Lead Commercial Data management activities across the SEE region, ensuring an accurate master data maintenance inline with our internal procedures (monthly closings, annual baseline reviews).
• Drive maintenance and improvement of underlying data to support transparent performance measurement, target setting, and fair rewarding of commercial teams.
• Manage complex interactions with diverse partners across different locations
• Support and train local Sales Teams, sharing best practices across the EE key user community for data management processes, and reporting.
• Contribute to Performance Management through analyses, reporting, and insightful commentary.
• Participate in regional projects, supporting requirement definition, system implementation, and change management efforts in collaboration with Commercial Controlling, IT and Sales Teams.

The professional profile we are looking for…

Skills

You bring a curious mindset and customer focus, supported by a mix of analytical and collaboration skills. You are comfortable working in, international environments and enjoy contributing to processes that make a difference:

• High school diploma, university, or equivalent
• Minimum of 3 years of proven work experience in a customer service or commercial environment
• Fluent German speaker, fluent in English; knowledge of any Eastern European language is a bonus.
• Service-oriented mindset, proactive, and reliable, with strong teamwork and motivational abilities.
• Communicate collaboratively to build understanding and coordinate effectively across teams.
• Solid knowledge of sales principles and customer service practices.
• Experience with master data management and SAP.
• Analyze data to create meaningful insights and work in complex business settings
• Understand of business processes and OTC (Order-to-Cash) cycle end-to-end.
• Apply new technical or data-related tools; familiarity with complex system landscapes.

Benefits You Will Love

• Pension Fund (for permanent positions)
• Life-, Accident- and Travel Insurance
• Travel allowance
• Meal allowance

The minimum gross salary for this position according to the Collective Agreement for Trade CBA is € 2,760 gross per month (based on full-time employment). However, we offer market-conforming overpayment depending on your specific qualifications and professional experience.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.