Retail Manager Queensland

at; Österreich; Vor Ort; EUR 43 000 - 57 000; Vollzeit

Zusammenfassung

A major fast-food chain is seeking a Retail Manager to oversee restaurant operations in Austria. This full-time role emphasizes safety, guest satisfaction, and effective team leadership. The successful candidate will be responsible for daily operations, managing a high-performing team, and improving business performance. A commitment to guest service and experience in a management role is essential. Salary ranges from $77,500 to $100,000 with additional performance bonuses.

Leistungen

20-25% performance bonus

Profit sharing

Qualifikationen

• Minimum of three years of relevant experience in a management role.
• Ability to create a culture that values growth and accountability.
• Strong understanding of marketing and guest feedback response.

Aufgaben

• Manage daily operations focusing on safety and compliance.
• Interview, hire, and train team members for exceptional service.
• Execute marketing plans to enhance guest experience.
• Utilize business plans to improve restaurant performance.
• Manage controllables to achieve profit goals.

Kenntnisse

Guest service excellence

Team leadership

Safety compliance

Business planning

Ausbildung

AQF Associate Degree or equivalent experience

Jobbeschreibung

Overview

$77,500 – $100,000 + 20% bonus + profit share

About Hungry Jack’s - ABN: 25 008 747 073

With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

This is a permanent full-time position.

Salary Range $77,500 - $100,000 + 20-25% bonus + potential profit share

As a Retail Manager you will be responsible for the safe, effective and efficient operation of the restaurant. You will be guest obsessed, providing outstanding Quality, Service and Cleanliness to our guests through your team. You will have your team lead a Business Portfolio (business system), to ensure outstanding business results, whilst contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference

Responsibilities

• Providing Safety Leadership: Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards. Ensure safety and security procedures are enforced
• Creating a Guest Obsessed Culture: Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’. Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role. Ensure that guests receive prompt service and quality food
• Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly). Responding to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response. Own (on your shifts) National incentive programs to improve the guest experience.
• Building the Brand (Business Planning): Utilise your Business Priority Plan to continually improve your Restaurant performance. Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement. Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.
• Leading a High Performing Team: Create a culture that emphasises growth, trust and accountability. Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees. Develop and maintain a succession plan that engages and retains your internal talent pipeline. Partner with your Training Coach to execute the Restaurants Training Plan.
• Managing the Business (Profit and Controllables): Accurately project sales, to ensure rostering and ordering support our guest obsession. Plan and prepare work schedules and assign employees to specific duties. Manage controllables (own portfolio) to achieve profit goals. Conduct regular stock takes of inventory, maintain stock records, ensure alignment within budget. Order inventory as per requirements for sales projections.

Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience
• All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

How to apply

If this sounds like the exciting opportunity you have been looking for then apply now.

Applicants must submit cover letter detailing suitability and experience for the position and a recent resume.

Hungry Jack’s is an Equal Opportunity Employer

Apply now to join our Hungry Jack’s Restaurant Leadership Team. Shortlisted candidates will be contacted for a phone interview

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