Remote Customer Success & Document Quality Analyst

mercor; Österreich; Remote; EUR 98,000 - 197,000; Part time

Job summary

Mercor is seeking a Customer Support / Success Professional for remote contract work. You will review documents, provide structured feedback, and collaborate with teams to boost service quality and customer outcomes.

Ideal candidates have a Bachelor's degree, 2+ years in a relevant field, and strong skills in Excel, PowerPoint and Word, plus sharp attention to detail and rigorous document analysis. Remote work across eligible regions is supported.

Qualifications

• Bachelor's degree or higher required.
• 2+ years of relevant professional experience.
• Proficient in Excel, PowerPoint and Word; strong doc analysis skills.

Responsibilities

• Review and assess domain-specific documents for quality and relevance.
• Provide structured feedback to improve document standards.
• Collaborate with teams to enhance service delivery and customer success.
• Use strong analytical skills to support high-impact evaluation projects.
• Work independently and asynchronously to meet deadlines.

Skills

Attention to detail

Document analysis

Guideline adherence

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is seeking a Customer Support / Success Professional for remote contract work. You will review documents, provide structured feedback, and collaborate with teams to boost service quality and customer outcomes.

Ideal candidates have a Bachelor's degree, 2+ years in a relevant field, and strong skills in Excel, PowerPoint and Word, plus sharp attention to detail and rigorous document analysis. Remote work across eligible regions is supported.