Customer Success Specialist - Analytics

mercor; Österreich; A distancia; EUR 98.000 - 197.000; A tiempo parcial

Descripción de la vacante

Mercor is seeking a Customer Support / Success Professional for remote contract work. You will review documents, provide structured feedback, and collaborate with teams to boost service quality and customer outcomes.

Ideal candidates have a Bachelor's degree, 2+ years in a relevant field, and strong skills in Excel, PowerPoint and Word, plus sharp attention to detail and rigorous document analysis. Remote work across eligible regions is supported.

Formación

• Bachelor's degree or higher required.
• 2+ years of relevant professional experience.
• Proficient in Excel, PowerPoint and Word; strong doc analysis skills.

Responsabilidades

• Review and assess domain-specific documents for quality and relevance.
• Provide structured feedback to improve document standards.
• Collaborate with teams to enhance service delivery and customer success.
• Use strong analytical skills to support high-impact evaluation projects.
• Work independently and asynchronously to meet deadlines.

Conocimientos

Attention to detail

Document analysis

Guideline adherence

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80–$160/hour

Location: Remote

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada