Regional Service Manager – EMEA (f/m/x)

Anton Paar; Graz; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

Un acteur clé dans le domaine technologique recherche un Regional Service Manager pour superviser les opérations de service en EMEA. Le candidat idéal possède une solide expérience en gestion de service, avec une capacité à diriger des équipes internationales et à assurer la satisfaction client. Nous offrons un environnement de travail innovant et une rémunération adaptée à vos compétences et expériences.

Leistungen

Environnement de travail international

Possibilité de formation et développement professionnel

Culture d'entreprise innovante

Qualifikationen

• Au moins 5 ans d'expérience en gestion de service dans un environnement industriel de haute technologie.
• Capacité à gérer des opérations de service à l'échelle internationale et des équipes à distance.
• Compétences en communication en anglais; l’allemand est un avantage.

Aufgaben

• Diriger toutes les activités de service dans la région EMEA, aligner avec les stratégies globales.
• Agir en tant que point de contact principal pour les filiales et les distributeurs.
• Analyser les KPIs de service et le feedback client pour l'amélioration continue.

Kenntnisse

Leadership

Problem Solving

Communication

Analytical Skills

Ausbildung

Degree in Mechanical Engineering

Degree in Electrical Engineering

Degree in Physics

Tools

SAP (CRM, ERP)

Microsoft Office

Jobbeschreibung

Company Description

As a Regional Service Manager (RSM) for EMEA, you will play a crucial role in driving service excellence across the region, ensuring consistent implementation of Anton Paar’s service standards, and supporting local service teams in delivering superior customer experiences. Acting as the interface between headquarters, subsidiaries, and partners, you will provide leadership, coordination, and strategic input to strengthen service operations throughout the EMEA network.

Job Description

• Lead all service-related activities across the EMEA region, ensuring alignment with global service strategies and standards.
• Act as the primary point of contact for subsidiaries, distributors, and key accounts, supporting the development and expansion of regional service organizations.
• Implement and monitor the Corporate Service Standard (CSS), conducting regular audits and on-site visits to ensure consistent quality.
• Analyse service KPIs and customer feedback to drive continuous improvement and enhance customer satisfaction.
• Track market trends and competitor offerings to support the creation of innovative, future-ready service concepts.
• Collaborate closely with National Service Managers and internal stakeholders on resource planning, technician development, and execution of service strategies.
• Resolve escalated service issues and maintain strong relationships with key customers through regular visits and proactive support.
• Standardize service processes and materials across the region, while contributing to the development of cross-border service agreements with Key Account Management.
  
  

Qualifications

• Degree in Mechanical Engineering, Electrical Engineering, Physics, or a related technical discipline.
• At least 5 years of experience in service management within a high-tech industrial environment.
• Proven leadership in managing cross-country service operations and remote teams.
• Strong organizational and problem-solving abilities with a solution-oriented mindset.
• Excellent verbal and written communication skills in English; German and other language skills are an advantage.
• Proficiency in SAP (CRM, ERP) and Microsoft Office tools; CRM know-how is especially important.
• Valid driver’s license and passport.
• Willingness to travel up to 40% within the EMEA region.
  
  

Additional Information

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Work Outside Office (occasion-related possibility to work outside the office)
• Professional and personal development
  
  

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 4,500 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.

#GreatPeople|GreatInstruments #since1922 #AntonPaar

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.

Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.