Regional Service Manager – EMEA (f/m/x)

Anton Paar; Graz; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading high-tech company seeks a Regional Service Manager for the EMEA region. This position involves driving service excellence, supporting local teams, and ensuring compliance with service standards. You will handle escalated issues and foster relationships with key customers while leading a cross-country service operation. The ideal candidate has a relevant degree and extensive experience in service management, ready to enhance customer satisfaction and drive operational performance.

Leistungen

Innovative company culture promoting technical excellence

Individual training and onboarding

Professional and personal development opportunities

Occasional work outside office

Qualifikationen

• Minimum 5 years of experience in service management.
• Proven experience in managing remote teams.
• Excellent communication skills in English; German preferred.

Aufgaben

• Lead service-related activities in the EMEA region.
• Implement and monitor Corporate Service Standards.
• Analyze service KPIs and customer feedback for improvements.

Kenntnisse

Leadership

Problem Solving

Organizational Skills

Customer Service

Communication Skills

Ausbildung

Degree in Mechanical Engineering

Degree in Electrical Engineering

Degree in Physics

Tools

SAP

Microsoft Office

Jobbeschreibung

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Company Description

As a Regional Service Manager (RSM) for EMEA, you will play a crucial role in driving service excellence across the region, ensuring consistent implementation of Anton Paar’s service standards, and supporting local service teams in delivering superior customer experiences. Acting as the interface between headquarters, subsidiaries, and partners, you will provide leadership, coordination, and strategic input to strengthen service operations throughout the EMEA network.

Company Description

As a Regional Service Manager (RSM) for EMEA, you will play a crucial role in driving service excellence across the region, ensuring consistent implementation of Anton Paar’s service standards, and supporting local service teams in delivering superior customer experiences. Acting as the interface between headquarters, subsidiaries, and partners, you will provide leadership, coordination, and strategic input to strengthen service operations throughout the EMEA network.

Job Description

• Lead all service-related activities across the EMEA region, ensuring alignment with global service strategies and standards.
• Act as the primary point of contact for subsidiaries, distributors, and key accounts, supporting the development and expansion of regional service organizations.
• Implement and monitor the Corporate Service Standard (CSS), conducting regular audits and on-site visits to ensure consistent quality.
• Analyse service KPIs and customer feedback to drive continuous improvement and enhance customer satisfaction.
• Track market trends and competitor offerings to support the creation of innovative, future-ready service concepts.
• Collaborate closely with National Service Managers and internal stakeholders on resource planning, technician development, and execution of service strategies.
• Resolve escalated service issues and maintain strong relationships with key customers through regular visits and proactive support.
• Standardize service processes and materials across the region, while contributing to the development of cross-border service agreements with Key Account Management.
  
  

Qualifications

• Degree in Mechanical Engineering, Electrical Engineering, Physics, or a related technical discipline.
• At least 5 years of experience in service management within a high-tech industrial environment.
• Proven leadership in managing cross-country service operations and remote teams.
• Strong organizational and problem-solving abilities with a solution-oriented mindset.
• Excellent verbal and written communication skills in English; German and other language skills are an advantage.
• Proficiency in SAP (CRM, ERP) and Microsoft Office tools; CRM know-how is especially important.
• Valid driver’s license and passport.
• Willingness to travel up to 40% within the EMEA region.
  
  

Additional Information

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Work Outside Office (occasion-related possibility to work outside the office)
• Professional and personal development
  
  

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 4,500 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.

#GreatPeople|GreatInstruments #since1922 #AntonPaar

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.

Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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