Project Manager / Solutions Architect (Automotive & Manufacturing clients)

Tset; Wien; Ibrido; EUR 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office

Team events

Flexible working hours

Additional vacation days

Descrizione del lavoro

A technology firm in Vienna seeks a Customer Success Manager to oversee B2B software roll-outs in the automotive sector. Responsibilities include leading workshops, understanding client needs, and managing projects while fostering strong relationships. The ideal candidate has experience in project management and SaaS, speaks fluent English, and possesses client communication skills in German. This role offers competitive compensation starting at €50,000 and numerous perks such as flexible working hours and additional vacation days.

Competenze

• Experience in project management and/or customer service operations.
• Experience in SaaS or enterprise software management.
• Ability to solve analytical problems and entry-level programming skills.
• Excellent English communication and good German communication skills.
• Proactive identification of issues needing attention.
• Ability to work independently and take ownership of tasks.
• Willingness to travel within Europe.

Mansioni

• Lead the roll-out of B2B enterprise software to clients.
• Become an expert user of Tset software.
• Identify customer business needs and implement solutions.
• Use software APIs for configuration and customization tasks.
• Lead customer workshops and manage expectations.
• Establish strong customer relationships as point of contact.
• Define project scope and manage resources and schedules.
• Collaborate with support and product management.
• Analyze feedback to enhance customer experience.

Conoscenze

Project management

Customer success

Analytical problem-solving

Communication in English

Client communication in German

Attention to detail

Independent work

Strumenti

Asana

Jira

Confluence

Zendesk

Slack

G‑Suite

MS Office

Descrizione del lavoro

Tset is redefining how the manufacturing industry approaches cost and sustainability. Our software empowers engineers and purchasers to make smarter, greener, and more cost-efficient decisions—from development through production to procurement. We’re trusted by global players and we’re scaling fast across Europe, North America, and Asia.

Job Responsibilities

• Become part of the Customer Success team responsible for roll-out of our B2B enterprise software to clients in the automotive/manufacturing industry, primarily in the German-speaking area.
• Become an expert user of the Tset software, understanding features and functionalities, and gaining user perspective.
• Identify customers’ business needs and use cases, and design and implement solutions in Tset.
• Use our software's APIs to solve simple to intermediate configuration and customization tasks (e.g., data imports and report creation).
• Lead and facilitate customer workshops and discussions to ensure best solution design and manage customer expectations.
• Establish and maintain strong relationships with customers, acting as point of contact to address concerns and manage escalations.
• Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.
• Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.
• Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance customer experience.

Qualifications

• Experience in project management and/or customer success or customer service operations.
• Experience in at least one of these areas: SaaS, enterprise software, automotive/manufacturing industry, product costing, and product sustainability.
• Proven ability to solve analytical problems efficiently and effectively, including entry-level programming skills (e.g., Python) and readiness to use such tools.
• Familiarity with project management software tools, methodologies, and best practices.
• Excellent communication and comprehension skills in English, and good client communication skills in German; ability to explain complex technical topics clearly and listen to customers to understand their issues. If German is not at a professional level (minimum C1), strong expertise in manufacturing industry and/or product costing required.
• Attention to detail and proactivity to identify and report issues that need immediate attention.
• Ability to work independently and assume full ownership of tasks.
• Experience or willingness to work with tools: Asana, Jira, Confluence, Zendesk, Slack, G‑Suite, MS Office.
• Willingness to travel within Europe.

Benefits

• A high-impact role in a young team in a growing tech company with many development opportunities.
• Home office, events, coffee & snacks, team lunches, sports activities, and flexible working hours.
• Additional vacation days for birthdays, Christmas, Easter, and all bridge days (Fenstertage).
• A growing team of about 60 highly motivated colleagues from various disciplines.
• Competitive salaries based on talent’s skills and experience; legally, the minimum salary is €50,000, with willingness to significantly overpay based on performance.