Productization, Sales & Order Management, Service Operations, ServiceNow Design

Amihan Solutions; Lavamünd; Hybrid; EUR 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

HMO insurance

Laptop provided

WFH/remote work

Zusammenfassung

Amihan Solutions is seeking a Principal Business Architect & Functional Designer to own the business architecture from customer and business model through products, Sales & Order Management, activation, and customer service. You will test a hypothesis to standardize repeatable elements into configurable products and services while avoiding bespoke scope creep.

The role requires deep experience in business architecture, productization, and end-to-end Sales & Order Management design, with a focus

Qualifikationen

• Bachelor’s degree or related practical experience in computer engineering or software engineering.
• 12+ years in business architecture, operating-model design and implementation-oriented transformation.

Aufgaben

• Own business architecture from customer and business model through products, Sales & Order Management, activation and customer service.
• Develop a productization roadmap to move repeatable project scope into reusable products and services.
• Design Sales & Order Management from opportunity through activation and delivery hand-off.
• Create end-to-end Sales & Order Management and activation process blueprints.

Kenntnisse

Sales & Order Mgmt

Productization

Hyperscale experience

SOM/CSM/ITSM familiarity

Ausbildung

Bachelor’s degree in Computer Engineering or Software Engineering

12+ years in business architecture and related fields

Tools

ServiceNow SOM/CSM/ITSM

Jobbeschreibung

Principal Business Architect & Functional Designer

Own the business architecture from customer and business model through products, Sales & Order Management, activation and customer service. Explicitly test and operationalize the hypothesis that repeatable elements of Hyperscale project business can be progressively standardized into configurable products and services - without forcing genuinely bespoke project scope into a false standard model.

Remote

Full Time

Data Center & Digital Service Provider

We’re on the lookout for a Principal – Business Architecture & Functional Design to join one of our dynamic client teams, one of the leading data center and digital provider based in Switzerland.

Responsibilities

• Own business architecture from customer and business model through products, Sales & Order Management, activation and customer service.


• Own end-to-end business architecture across Customer, Product / Offer, Sales, Solutioning / CPQ, Contract, Order, Delivery / Activation and Service.


• Validate the Hyperscale productization hypothesis by distinguishing standard, configurable and genuinely bespoke project components.


• Develop a productization and maturity roadmap that progressively moves repeatable project scope into reusable products, services and process patterns.


• Design Sales & Order Management from opportunity and solution configuration through approval, contract / order capture, decomposition and delivery hand-off.


• Develop the target operating model with capabilities, ownership, decision rights, roles, KPIs and cross-functional hand-offs.


• Design customer-service processes after activation, including SLA / entitlement, Incident, Request, escalation and communication processes.


• Develop implementation-ready SOM / CSM / ITSM backlog, acceptance criteria and functional quality gates.


• Deliver business capability map and target maturity across Market-to-Product, Lead-to-Order, Order-to-Activate and Service-to-Resolve.


• Assess Hyperscale project patterns and define standard / configurable / bespoke segmentation.


• Develop the business-level product and service model and productization roadmap.


• Develop the target operating model, ownership model, decision rights and RACI.


• Create end-to-end Sales & Order Management and activation process blueprints.


• Define Hyperscale vs Enterprise process variants and service operating models.


• Design SLA / entitlement, taxonomy, escalation and customer-communication processes.


• Develop ServiceNow-ready backlog, acceptance criteria and capability-transfer plan.


• Challenge executives, Operations and the SI while driving detailed decisions personally.

Qualifications

• Bachelor’s degree in Computer Engineering or Software Engineering in a related technical field or equivalent practical experience.


• 12+ years across business architecture, operating-model design and implementation-oriented functional transformation.


• B2B telecom, managed services, cloud, critical infrastructure or data-center experience.


• Proven productization of project-led B2B business into standard or configurable products and services.


• Deep Sales & Order Management experience from opportunity / solution configuration through order capture, decomposition and activation.


• Strong customer-service operating-model and process depth after activation.


• ServiceNow SOM / CSM / ITSM understanding and experience through implementation acceptance.


• Able to challenge executives, Operations and the SI while driving detailed decisions personally.


• ServiceNow Telco / TMT, SOM, TSM / TPSM or CSM experience.


• Data-center, colocation, complex infrastructure solutioning or other critical-infrastructure operations experience.


• Experience with Hyperscale customer environments with a mix of project-specific and recurring services.


• Prior accountability from business architecture through process design, build acceptance and transition to run.


• Be part of an epic team that prioritizes your personal and professional growth


• HMO insurance coverage starts from the 1st working day.


• Vacation and sick leave credits (pro-rated) start from the 1st working day.


• Company-issued laptop included to ensure smooth and efficient work experience


• Earn rewards with our Employee Referral Program


• Enjoy flexible working time that align with the client’s core hours


• Flexible work location, several office locations across Metro Manila and work-from-home (WFH)


• Access to free training, certification programs, and fun community/social activities


• Collaborate in an international, multicultural working environment

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