Product Specialist

Lever, Inc.; Lavamünd; On-site; EUR 95,000 - 127,000; Full time

Benefits offered by this job

Exposure to Generative AI and LLMs

International environment

Opportunity to work across implementa

Cross-functional collaboration

Job summary

Lever, Inc. is seeking a Product Specialist based in Switzerland to help customers adopt and maximize value from an AI-powered clinical research platform. You will translate requirements into configurations, coordinate projects, train users, and support post-launch activities across multiple client accounts.

You will also contribute to pre-sales, reporting, and deployment of new features, working with customers across life sciences in a fast-moving, globally oriented team.

Qualifications

• 1-5 years of experience in product specialist, customer success, consulting, software implementation, or a closely related role.

Responsibilities

• Configure and tailor applications to meet customer requirements, including workflows, AI prompts, and customer-specific formats.
• Manage and coordinate customer projects, ensuring solutions are delivered within agreed scope and timelines.
• Train customers, users, and administrators on product functionality and best practices.
• Provide post-go-live administrative and product support across multiple client accounts.
• Support pre-sales activities by understanding customer business needs and contributing to solution proposals.
• Analyze and support the deployment of new product features for ongoing improvements.
• Maintain production and sandbox environments and ensure they remain configured and operational.
• Create recurring and ad hoc customer reports to support decision-making.
• Collaborate with internal teams to translate feedback into practical product solutions.

Skills

Customer success

Project coordination

Software configuration

Technical problem-solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Specialist based in Switzerland.

As a Product Specialist, you will help customers successfully adopt and maximize the value of an AI-powered clinical research platform. You'll translate customer requirements into tailored product configurations, workflows, and solutions that support complex life sciences use cases. The role combines product expertise, customer success, consulting, project coordination, and technical problem-solving. You'll work closely with customers throughout implementation, from understanding their needs and configuring solutions to training users and supporting them after launch. You'll also contribute to pre-sales activities, product enhancements, reporting, and the deployment of new features. This is an opportunity to work at the intersection of AI, software, and life sciences in a fast-moving, internationally focused environment.

Accountabilities

• Configure and tailor applications to meet customer requirements, including workflows, document types, AI prompts, style guides, and customer-specific formats.
• Manage and coordinate customer projects, ensuring solutions are delivered within agreed scope and timelines.
• Train customers, users, and administrators on product functionality and best practices.
• Provide post-go-live administrative and product support across multiple client accounts.
• Support pre-sales activities by understanding customer business needs, demonstrating product solutions virtually or at industry conferences, and contributing to solution proposals.
• Analyze and support the deployment of new product features, helping customers benefit from ongoing product improvements.
• Maintain production and sandbox environments and help ensure they remain properly configured and operational.
• Create recurring and ad hoc customer reports to support operational needs and informed decision-making.
• Collaborate with internal teams to translate customer feedback and requirements into practical product solutions.

Requirements

• 1-5 years of experience in product specialist, customer success, consulting, software implementation, or a closely related role.
• Hands-on experience configuring, supporting, or implementing software solutions; experience with clinical research, drug development, or regulatory submission software is highly desirable.
• Ability to quickly understand customer requirements, identify challenges, and articulate suitable product or solution options.
• Strong customer-facing skills, with the ability to understand needs, manage expectations, and build productive relationships.
• Excellent organizational and prioritization skills, with the ability to manage multiple projects and switch effectively between tasks.
• Strong written and verbal communication skills, with the confidence to work with both technical and non-technical stakeholders.
• Bachelor's degree or equivalent relevant professional experience.
• Understanding of the pharmaceutical and life sciences drug development process is a plus.
• Knowledge of life sciences compliance and regulatory requirements is an advantage.
• Ability to work effectively in an international and fast-paced environment.

Benefits

• Opportunity to work at the intersection of artificial intelligence, SaaS, and life sciences.
• Exposure to innovative technologies including Generative AI and Large Language Models.
• Customer-facing role with direct influence on how organizations use technology to improve clinical research processes.
• Opportunity to work across implementation, customer success, product, consulting, and pre-sales activities.
• International working environment with exposure to global life sciences organizations and projects.
• Opportunities to contribute to the adoption and deployment of new product features.
• Location eligibility for this position includes candidates based in the Netherlands, subject to applicable work authorization requirements.
• Support for workplace accommodations or adjustments during the recruitment and onboarding process where required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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