Private Aviation Ops Pro: Customer Care & Flight Advisory

GlobeAir AG; Neubau; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Relocation package – 4 weeks accomod d

Free parking on-site

Public transportation access

Competitive compensation and benefits

Job summary

GlobeAir offers a dynamic, fast-paced environment in which you’ll support customers from first contact through booking, while gaining aviation knowledge and preparing for future opportunities within our Sales and Commercial organisation.

The team focuses on delivering personalised service, real-time flight coordination, and seamless CRM interactions to ensure exceptional journeys for Europe’s leading private jet clients.

Qualifications

• Passion for aviation, hospitality, or luxury service environments.
• Excellent communication and multitasking skills.
• Strong attention to detail and problem-solving under time pressure.
• Confidence using CRM tools and digital communication platforms.
• Ability to thrive in a 24/7 operational context (shift patterns apply).
• Has the ambition to grow beyond the initial scope of the position
• A proactive, customer‑focused mindset — with an instinct to go the extra mile.
• Fluency in English (German, Spanish, French, or Italian are strong assets).

Responsibilities

• Provide personalised service and ensure clients feel valued and supported.
• Maintain real-time awareness of flight status and client preferences.
• Log all interactions and updates in our CRM system, ensuring data accuracy and visibility across departments.
• Collaborate with the Coordinator and Ground Ops teams to ensure smooth service delivery.
• Gather client feedback and identify opportunities for service improvement and retention.
• Respond promptly to client requests and generate tailored quotations.
• Liaise with Ground Ops to confirm aircraft and crew feasibility.
• Manage all client interactions and booking data in the CRM system, ensuring transparent communication.
• Support clients throughout the booking process with professionalism and urgency.
• Collaborate with Sales and Customer Care to maintain service consistency and optimize conversion performance.

Skills

Fluency in English

Excellent communication

Multitasking

Attention to detail

CRM tools

24/7 operations

Ambition to grow

Customer‑focused mindset

Tools

CRM software

Job description

GlobeAir offers a dynamic, fast-paced environment in which you’ll support customers from first contact through booking, while gaining aviation knowledge and preparing for future opportunities within our Sales and Commercial organisation.

The team focuses on delivering personalised service, real-time flight coordination, and seamless CRM interactions to ensure exceptional journeys for Europe’s leading private jet clients.