Principal Customer Success Specialist-DACH

DEU Medtronic GmbH; Österreich; Remote; EUR 81.000 - 121.000; Vollzeit

Benefits dieser Stelle

Medtronic Incentive Plan

Zusammenfassung

Medtronic is hiring a Principal Customer Success Specialist-DACH for Austria. You will project manage Touch Surgery Ecosystem implementations across major hospital systems, coordinating with surgeons, OR staff, and IT teams. Travel 25–75% to Germany, Switzerland, and Austria as needed.

The role requires a Bachelor’s degree, 4+ years in hospital operating rooms, strong PM skills, and fluency in German and English. Remote work is possible; international collaboration across time zones is expected.

Qualifikationen

• Bachelor’s degree required.
• 4+ years in hospital Operating/Procedural rooms from clinical, tech, consultancy or medical device perspective.
• Strong project management skills; experience with PM tools prioritized.
• Experience driving adoption of digital technologies.
• Ability to work remotely for an international company across US and Europe.
• Ability to communicate and influence across multiple internal teams and customer departments.
• Fluency in German and English is required.
• Travel 25–75% to customer sites in Germany, Switzerland and Austria.
• Healthcare IT experience preferred, including network configuration and live streaming tech.
• Some technical proficiency to test with integrated surgical video systems.

Aufgaben

• Manage multiple full-cycle Touch Surgery Ecosystem implementations at major hospital systems.
• Engage with clinical and administrative stakeholders; ensure polished communication across deployment teams.
• Develop deep understanding of Touch Surgery Ecosystem; liaise with product/engineering for feedback incorporation.
• Lead Kickoff and Training presentations for clinical audiences; provide Go-Live support in OR.
• Test and install hardware solutions in live ORs, including network configuration.
• Collaborate with sales; support pre-sales activities including IT, privacy and cybersecurity reviews.
• Monitor account health post Go-Live; create action plans to increase adoption and reduce risks.]

Kenntnisse

Project management

Digital technologies adoption

Cross-team communication

Remote collaboration

German fluency

English fluency

Stakeholder engagement

Ausbildung

Bachelor’s degree

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As a Principal Customer Success Specialist-DACH, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.

For Austria: yearly targeted salary starting from €90.000 with the willingness to market-based overpayment depending on professional qualification and experience.

Responsibilities

• Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on-time and within budget.
• Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
• Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
• Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
• Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required.
• Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk.

Required Knowledge and Experience

• Bachelor’s degree required.
• Previous minimum experience of 4 years working in hospital Operating. Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.
• Strong project management skills and experience with project management tools are prioritized.
• Experience with driving the adoption of digital technologies.
• Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
• Ability to communicate and influence effectively across multiple internal teams and customer departments.
• Fluency in German and English is required.
• Ability to travel 25–75% of the time, as needed, to customer sites across Germany, Switzerland, and Austria.
• Experience with Healthcare IT is preferred, including network configuration and live streaming technologies.
• Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Austria: 80,640.00 EUR - 120,960.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.