Personalization General Manager

Snaphunt; Österreich; Vor Ort; EUR 30 000 - 45 000; Vollzeit

Zusammenfassung

A leading company in Apparel & Sporting Goods is looking for a dedicated professional to manage their Shopify Customizer experience and enhance e-commerce operations. This role involves collaborating cross-departmentally to ensure an optimal customer experience, manage data-driven decisions, and oversee inventory needs effectively for personalization. Ideal candidates will have relevant experience with Shopify and strong communication skills, with a focus on continuous improvement.

Qualifikationen

• 1 Year of experience working with Shopify including order placements and app integrations.
• Experience with Slack and Amazon Seller Central.
• Proficient in Google Sheets for reports and invoice auditing.

Aufgaben

• Manage the Customizer experience on Shopify storefront.
• Work with cross-functional teams to expand personalization options.
• Control inventory planning needs for personalization.

Kenntnisse

Communication

Analytics Reporting

Project Management

Tools

Shopify

Amazon Seller Central

WMS System

Google Sheets

Task Management Software

Jobbeschreibung

Social network you want to login/join with:

• Opportunity within a company with a solid track record of performance
• Join a market leader within Apparel & Sporting Goods
• Fantastic work culture

The Job

This role will work closely across various departments and play a role in implementing long term strategy based on performance.

Job Responsibilities:

• Manage the Customizer experience on our Shopify US storefront. This includes the customizer app, landing pages and personalization collection pages to ensure we are using all customizer functionality.
• Work with the Project Management team to build project plans to expand the footprint of personalization at Ridge, and to add in additional personalization options such as UV Printing on products.
• Work closely with our fulfillment center to manage inventory, clear any issues with order processing, and develop strategy to balance ecommerce orders with bulk personalization orders.
• Work closely with our Personalization Operations Assistant and Customer Experience team to improve upon the customer experience based on feedback and new product development
• This will include the development of internal team trainings.
• Control over inventory planning needs for personalization - there will be oversight with our inventory planning department, but you will be the point person for projecting out needs based on order volume and new product launches.
• Improve current reporting infrastructure to allow for data driven decisions for longer term projects of the department.

The Profile

Qualifications + Experience

• 1 Year of experience working with Shopify. Order placements, app integrations and analytics reporting.
• Strong communication skills, this role will work cross departmentally with our product, ecomm, customer experience, wholesale and project management teams.
• 1 Year of experience minimum using Slack.
• 1 Year of experience working within Amazon Seller Central
• 1 Year of experience with a WMS system.
• Experience in Google Sheets for running reports and auditing invoices
• Experience using task management software such as Notion, Monday.com, Asana, Trello, etc.
• Working Hours of 8am-4pm Pacific Time (US). Working hours can change after training based on department needs and job performance

The Employer

Our client crafts products made to last a lifetime through with simple, functional designs ready for anything and everything. Our client materials are chosen with care and a thoughtful connection to the insights of our growing community - setting North star as strive to improve every day.