Operations Control Centre - Duty Manager

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

The Royal Flying Doctor Service seeks a Duty Manager for its Operations Control Centre. This full-time role involves leading a team in ensuring safe and efficient operations, enhancing service delivery, and managing operational challenges. The position offers a chance to make a significant impact in the aeromedical field, backed by a supportive team and various employee benefits.

Leistungen

Competitive Salary + Superannuation

Not-for-profit tax-free benefits

Upskilling opportunities

Employee Assistance Program

Private health insurance discounts

Fitness Passport access

Qualifikationen

• Demonstrated experience leading a team of employees.
• Experience in a complex operational coordination environment.
• Excellent written and verbal communication skills.

Aufgaben

• Provide oversight and support to the OCC team.
• Develop and maintain OCC services.
• Ensure compliance with aviation regulations.

Kenntnisse

Team Leadership

Operational Coordination

Communication

Problem-Solving

Jobbeschreibung

Operations Control Centre - Duty Manager

Add expected salary to your profile for insights

The Operations Control Centre (OCC) Duty Manager (DM) is responsible for ensuring the safe and efficient use of all RFDS (Queensland Section) assets and crews, managing constraints, risks and opportunities for effective asset deployment. The Duty Manager leads the OCC team to ensure a consistent and high level of support is provided to all frontline aeromedical crew.

The OCC Duty Manager is aPermanent, Full-Timeposition, based at the RFDSBrisbane Base.

Duties include:
Key responsibilities of this role will include:

• Provide oversight, guidance and support to the team operating within the OCC.
• Provide solutions to complex operational matters.
• Develop and maintain OCC services, determining user requirements and improving organisational use of technology to deliver beneficial outcomes to our aeromedical crew and patients.
• Provide support to OCC users, develop procedures and processes, and provide training to OCC staff.
• Provide real time KPI data to the executive management team.
• Under delegation of the HOFO, ensure RFDS operational control is established and maintained in accordance with all aviation regulations and RFDS policies.
• Liaise with relevant internal and external key stakeholders.

Who are we looking for?
To be successful in this role you will possess the following:

• Demonstrated experience leading a team of employees
• Experience in a complex operational coordination environment
• Demonstrated ability to work under pressure in a fast-paced environment
• Demonstrated experience engaging with multiple internal and external stakeholders
• Demonstrated understanding of operational considerations pertaining to aviation operations
• Sound understanding of CASA regulatory requirements, with the ability to interpret and apply relevant RFDS policies.
• Excellent written and verbal communication skills with the ability to communicate effectively with a range of internal and external stakeholders
• Ability to learn quickly, manage multiple priorities, and approach challenges with a broad, strategic mindset.
• Ability to work a rotating shift pattern, including days, nights, and weekends.

Why work for us?
At the Royal Flying Doctor Service (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.
We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:

• Work with a great team of people who are passionate about our purpose and proud of their contribution!
• Competitive Salary + Superannuation
• Access togenerous not-for-profit tax-free benefitsup to $18,500
• Upskilling opportunities are available, learn new skills to advance your administration career
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Access to our newly launched Fitness Passport (for staff and family members)!

Interested?
For further information regarding this role please contact RFDS Talent Acquisition on 07 3852 7553 or [e-mail] This position will be open until the 22nd of June 2025. If you're interested, we encourage you to apply soon, as we’ll start reviewing applications before the deadline.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence and be able to obtain an ASIC Card.

The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

Unlock job insights

Salary match Number of applicants Skills match

The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.3 million square kilometres.

Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS is vital for those that live, work and travel in rural and remote Australia.

Source: This is an extract from the company's own website.

The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.3 million square kilometres.

Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS is vital for those that live, work and travel in rural and remote Australia.

Source: This is an extract from the company's own website.