Operations Admin Coordinator

The Social Hub; Wien; Hybrid; EUR 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Discounts across Europe

Growth opportunities

Dynamic multinational team

Zusammenfassung

The Social Hub in Vienna seeks an Operations Admin Coordinator to maintain smooth hotel operations by handling behind-the-scenes admin, finance tasks, and guest-support processes. You will become proficient in our systems and SOPs, ensuring accurate admin work and timely responses to guests.

You’ll manage the full guest journey from pre-arrival through post-stay, train colleagues on new SOPs, and contribute to process improvements that elevate the guest experience.

Qualifikationen

• 2–3 years of experience in a similar administrative role.
• Excellent written and verbal communication skills.
• Eye for detail and ability to spot inconsistencies before they become issues.
• Ability to learn new systems quickly and become the go-to expert.
• Strong sense of quality and accuracy in all tasks.
• English required; German language skills are a plus.

Aufgaben

• Handle finance-related admin tasks including guest ledger checks, deposits, refunds and city tax.
• Manage the end-to-end guest journey from an admin perspective (pre-arrival checks, group prep, communications).
• Respond to online reviews and address complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates.
• Support with stock, office supplies and other daily admin needs.
• Answer guest questions and direct them to the right team when needed.
• Build genuine connections with guests and suggest activities to enhance their stay.
• Identify and solve challenges on the spot and propose improvements to the guest experience.

Kenntnisse

Strong communication

Attention to detail

Fast learner

Quality mindset

English fluency

German a plus

Tools

Office software

Jobbeschreibung

Your Mission, Should You Choose to Accept It

You’rethe quiet force that keeps the whole hotel running smoothly. As our Operations Admin Coordinator, you make life easier for every guest-facing colleague by owning all the behind-the-scenes admin that powers the guest experience. You dive into finance tasks, tidy up processes, catch errors before they show up, and keep everything flowing with calm precision.You’rethe person the team trusts when they need answers, clarity or a solution that actually works.You’llbecome a real pro in our systems, standards and SOPs, andyou’llbe trained up to master your specialist area.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Handle all finance-related tasks for the hub, from guest ledger checks to deposits, refunds, and city tax.
• Manage the full guest journey from an admin perspective, including pre-arrival checks, group preparation and communication through email, phone and third parties.
• Respond to online reviews and support with complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock, bike rentals, office supplies and other daily admin needs.
• Pick up the phone, help guests with their questions and redirect them when needed.
• Build genuine connections with guests, recommend activities and help elevate their stay.
• Solve challenges on the spot and bring fresh ideas to make the guest experience even better.

WhatYou’llHave

• You have 2-3 years of experience in a similar administrative role.
• You bring strong communication skills, both written and verbal.
• You have an eye for detail and spot inconsistencies before they turn into problems.
• You learn new systems quickly and enjoy becoming the go-to expert.
• You bring a quality mindset and take pride in getting things right.
• You speak English, German is a plus.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.