NDIS Intake and Participant Coordinator

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Teilzeit

Zusammenfassung

A leading disability support organization in Austria is seeking an Intake & Referrals Coordinator. This role involves managing the intake and referral process for participants seeking accommodation in SDA homes. Responsibilities include administration tasks, liaising with stakeholders, and ensuring participant records confidentiality. Strong organizational skills and experience in the disability sector are advantageous. This position offers the opportunity to contribute to a vibrant community-focused environment.

Qualifikationen

• Experience in a similar role is advantageous but not essential.
• Demonstrated experience within the Disability sector is advantageous.
• High degree of professionalism, passion, and resilience required.

Aufgaben

• Manage online property advertising portals and handle inquiries.
• Assist with onboarding new participants to SDA homes.
• Maintain participant records adhering to confidentiality policies.

Kenntnisse

Excellent administrative skills

Time management

Interpersonal communication

Problem-solving abilities

Collaboration skills

Tools

Microsoft Office

Jobbeschreibung

Overview

We’re hiring! If you’re looking to join our dynamic and fast-growing business that’s changing the lives of those living with a disability, we want to hear from you.

The NDIS Intake and Referrals Coordinator will be involved in the intake and referral process for participants seeking accommodation within our current and future SDA homes — all of which are modern, functional and community focused.

Avenu develops, operates and manages high quality, modern and functional SDA homes for those living with a disability. As Darryl Kerrigan ("The Castle") famously said “It’s not a house, it’s a home” and a “home” is exactly what we strive to provide our growing number of residents across Australia.

Following recent growth, Avenu is currently seeking a part-time or full-time Intake & Referrals Coordinator to be involved in the intake and referral process for participants seeking accommodation within our current and future SDA homes. This is an exciting opportunity to apply your administrative and disability sector support expertise to this fast-paced and key organisational role.

What you’ll be responsible for

• Management of online property advertising portals such as Housing Hub and Go Nest, including handling enquiries.
• Assisting senior staff with general administration tasks and onboarding new participants to SDA homes or assisting existing participants with transitions between homes in a professional, supportive manner aligned with process and system requirements.
• Collating and gathering relevant documentation from participants and other relevant stakeholders.
• Ensuring participant records adhere to confidentiality policy and procedures.
• Maintaining a client enquiry and transition plan and managing waitlist timeframes.
• Entering all participant data into the relevant management system.
• Contacting and liaising with referral sources and networks.
• Daily administration tasks.
• Coordinating and participating in information sessions and expos within the community when required.
• Managing existing participants and relationships.
• Organising and participating in regular participant mornings and social events.
• Opportunities for the role to grow and change in line with our dynamic business.

What you’ll need to be considered

• Previous experience in a similar role is advantageous but not essential.
• Excellent administrative, time management and organisational skills.
• Demonstrated experience working within the Disability sector, including knowledge of NDIS, is advantageous but not essential.
• Ability to work collaboratively with a range of internal and external stakeholders at different levels.
• Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
• High degree of professionalism, passion and resilience.
• Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
• Current unrestricted Driver’s Licence and DHS clearance (mandatory - this can be applied for once in the role).
• Quality Microsoft Office skills.

Please be sure to include a covering letter addressing the key criteria outlined for this position and a current resume. Applications without a cover letter will not be considered.

Apply Now!

Application details

Your application will include the following questions: Do you have a current Australian driver’s license? How many years' experience do you have as a Referral Coordinator? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? What’s your expected annual base salary? How much notice are you required to give your current employer?

To help fast track the investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Note

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