Multi-Category Consumer Programs SR Specialist (m/f/d)

Philip Morris Austria; Wien; Hybrid; EUR 62,000 - 76,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Meal vouchers

Transit ticket

Pension plan

Insurance

Health care

Job summary

Philip Morris Austria in Vienna is seeking a Loyalty Manager to shape and execute our local loyalty strategy, collaborating with the Marketing & Digital teams to strengthen customer engagement and long-term growth across our portfolio.

You will lead loyalty initiatives, campaigns and CRM activities along the customer lifecycle, create compelling offers and experiences, monitor performance, manage budgets and ROI, and report insights to senior management and stakeholders.

Qualifications

• 3+ years of experience in Loyalty, CRM, Customer Engagement, or a related field.
• Degree in Business, Marketing, Product Development, UX or similar.
• Strong understanding of loyalty programs, CRM strategies, and campaign performance management.
• Experience managing multiple stakeholders, agencies, or external partners.
• Collaborative and proactive mindset with strong communication skills.
• Passion for consumer-centricity and data-driven decision making.
• Fluent in English; German is a strong advantage.

Responsibilities

• Shape and drive our local loyalty strategy to strengthen customer engagement, retention, and long-term business growth
• Create meaningful customer experiences and compelling loyalty propositions across our multi-category portfolio
• Leverage data-driven insights to continuously improve customer value, acquisition, and loyalty performance
• Develop and execute the local loyalty strategy in collaboration with the Marketing & Digital team
• Lead loyalty initiatives, campaigns, and CRM activities across the customer lifecycle
• Create and optimize offers, rewards, and experiences to enhance customer engagement and retention
• Monitor campaign and program performance, identifying opportunities for continuous improvement
• Manage loyalty budgets, forecasting, reporting, and ROI tracking
• Collaborate closely with Marketing, CRM, Sales, Operations, Digital, Finance, and external partners
• Prepare analyses, reports, and recommendations for senior management and key stakeholders

Skills

Loyalty CRM

Stakeholder mgmt

Campaign performance

Data-driven

English fluency

Education

Bachelor's degree in Business/Marketing

UX/Product development degree

Job description

Vienna, Austria, Full time, as soon as possible

At PMI, we've chosen to do something incredible. We've transformed our business and are building our future on one clear purpose: to deliver a smoke-free future.

Impact You'll Own

• Shape and drive our local loyalty strategy to strengthen customer engagement, retention, and long-term business growth
• Create meaningful customer experiences and compelling loyalty propositions across our multi-category portfolio
• Leverage data-driven insights to continuously improve customer value, acquisition, and loyalty performance

What You'll Do

• Develop and execute the local loyalty strategy in collaboration with the Marketing & Digital team
• Lead loyalty initiatives, campaigns, and CRM activities across the customer lifecycle
• Create and optimize offers, rewards, and experiences to enhance customer engagement and retention
• Monitor campaign and program performance, identifying opportunities for continuous improvement
• Manage loyalty budgets, forecasting, reporting, and ROI tracking
• Collaborate closely with Marketing, CRM, Sales, Operations, Digital, Finance, and external partners
• Prepare analyses, reports, and recommendations for senior management and key stakeholders

Skills & Capabilities

• 3+ years of experience in Loyalty, CRM, Customer Engagement, or a related field
• Degree in Business, Marketing, Product Development, UX or similar
• Strong understanding of loyalty programs, CRM strategies, and campaign performance management
• Experience managing multiple stakeholders, agencies, or external partners
• A collaborative and proactive mindset with strong communication skills
• Passion for consumer-centricity and data-driven decision making
• Fluent in English; German is a strong advantage

Rewards & Benefits

• We offer you an all-in employment contract with flexible working hours, the possibility to work remotely, and a variety of benefits that enhance your well-being and quality of life.
• This currently includes, among others: meal vouchers, a Wiener Linien job ticket, and a discounted MyClubs membership. Additionally, we ensure your financial security with a pension plan and group accident insurance and offer a wide-ranging health care to make sure you feel completely at ease. You will receive the relevant terms and conditions, documents and agreements on your first day of work
• We offer you an attractive basic salary of at least € 69,000/year gross, with the willingness to overpay in line with the market depending on experience and qualifications - regardless of gender. We are the first international enterprise to be Equal Salary certified

Application Process

• Application review by our Talent Acquisition team
• Invitation to an online Assessment Center
• Online interview
• Final on-site interview

Equal Opportunities Statement

We believe diverse perspectives make us stronger. We are committed to equal opportunities and encourage applications from all backgrounds. If you require any accommodation during the recruitment process, please let us know.