L3 Support Consultant

Test Yantra; Linz; Vor Ort; EUR 45 000 - 60 000; Vollzeit

Zusammenfassung

A prominent company seeks a skilled IT Service Management professional in Linz, Austria. This crucial role involves managing IT services like Active Directory and Azure, enhancing processes, and mentoring junior team members. Ideal candidates possess strong communication and problem-solving skills, along with relevant technical experience in a production environment.

Qualifikationen

• 3-5 years experience in IT Service Management required.
• Knowledge of ITIL preferred.
• Travel readiness per Opco Guidelines.

Aufgaben

• Manage Active Directory, Azure AD, M365, and SCCM/Intune.
• Implement process improvements and operational maintenance tasks.
• Coordinate communication systems and supervise management tasks.

Kenntnisse

Communication

Teamwork

Problem-solving

Critical thinking

Customer service orientation

Ausbildung

HBO/Degree in IT discipline

Tools

Active Directory

Azure

SCCM

Intune

M365

Windows (MCSE)

Jobbeschreibung

Key Responsibilities:

• Coordinating various changes carried out by local and international suppliers.
• Proposing and implementing improvements to existing processes.
• Managing Active Directory, Azure AD, M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.
• Managing the team’s telephone system to ensure seamless communication and collaboration.
• Supervising and executing a range of recurring management tasks.
• Participating in projects both as a consultant and in an executive capacity.

Qualifications:

The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration.

Additionally, you have:

• A completed HBO/Degree education in an IT discipline.
• At least 3-5 years of experience in IT Service Management.
• Experience within a production environment (advantageous).
• Knowledge of ITIL (certification is an advantage).
• Hands-on experience with Active Directory, Azure, SCCM & Intune, M365, and Windows (MCSE) knowledge.
• Organizational and self-starting abilities, with a structured way of working.
• Travel readiness to different places as per Opco Guidelines and on an as-needed basis within the country you work.
• Availability for any critical issues like P1 or P2 outside offshore hours.
• Maintain agreed SLAs.
• Flexible to support any H&F Data Rooms, Network, Servers, etc., and coordinate with offshore teams.

Soft Skills:

• Strong problem-solving and critical thinking abilities.
• Excellent time management and organizational skills.
• Ability to adapt to changing technologies and environments.
• Strong customer service orientation and interpersonal skills.
• Ability to mentor and train junior team members.
• Ability to communicate in the respective local language and English.