IT-Techniker (m/w/d) Pharma - On-site IT Support Specialist

TN Austria; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

An established industry player in the pharmaceutical sector is seeking a dedicated IT Support Specialist to join their team. This full-time role involves providing on-site support, managing IT infrastructure, and collaborating with various IT teams to enhance operational efficiency. The ideal candidate will possess strong technical knowledge, excellent communication skills in both English and German, and a proactive approach to problem-solving. Join a dynamic environment where your contributions will directly impact the success of IT operations and support the business's growth. This is an exciting opportunity to work within an international group and make a meaningful difference.

Leistungen

International work environment

Full-time position

Potential for salary increase based on qualifications

Qualifikationen

• 5+ years of relevant IT support experience required.
• Excellent communication skills in English and German are essential.

Aufgaben

• Provide desk side support and manage IT infrastructure on site.
• Collaborate with IT colleagues and support IT projects.

Kenntnisse

IT Support

Customer Service

Incident Management

Change Management

Configuration Management

Problem Solving

Teamwork

Communication Skills

Proactivity

Ausbildung

MSc Degree in Computer Science

BSc Degree in Computer Science

Tools

Service Now

Jobbeschreibung

Social network you want to login/join with:

Client:

Powerserv Austria

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7787b52698f7

Job Views:

2

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Our client is an international company in the pharma industry, located in Krems an der Donau.
We are searching for a full-time On-site IT Support Specialist.

Key activities & responsibilities

• Provide desk side support to all users on site including regular use of ticketing system (Service Now)
• Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management
• Ensure effective collaboration with all IT colleagues
• Communicate all IT infrastructure related topics to users on IT Solution Spot
• Support all IT infrastructure projects on site
• Support and manage vendors providing IT services at the site
• Deliver products based on the IT Product model
• Responsible for HW asset management, HW stock maintenance, planning and HW purchasing
• Support achieving departmental budget goals at the site
• Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
• Master the One IT Operating Model and apply the Model in daily work
• Interact with fellow colleagues from other sites/countries for knowledge sharing, knowledge gaining
• Support and implement all IT infrastructure projects in scope

Qualification

• 5 years relevant experience or demonstrated technical knowledge
• Excellent English and German language, written and verbal communications skills required
• Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
• Demonstrates creative incident solving in response to position IT as a tool for supporting the business
• Operates effectively in a matrix environment
• Strong customer-focus and excellent customer skills
• Strong emotional intelligence, friendliness, and respectful attitude
• Positive mind-set, body-language, and vocabulary in all interactions with all users, stakeholders, colleagues
• Team player
• Understands characteristics of the current IT environment and actively identifies opportunities for improvement
• Proactive and self-driven
• Fast learner
• Able to always demonstrate and inspire ethical, professional, respectful behavior

We offer

• Full-time position 38h
• The chance to work for an international group
• Der für diese Position vorgesehene Brutto-Mindestverdienst beträgt EUR 3307,50 pro Monat. Bei entsprechender Qualifikation oder Berufserfahrung ist eine Überzahlung möglich.