IT System Administrator

N Consulting Ltd; Wien; Vor Ort; EUR 45 000 - 65 000; Vollzeit

Zusammenfassung

A leading company is seeking a skilled System Administrator to support their Local IT Support team. The role involves managing IT infrastructure, providing technical support, and requires a strong background in system administration within manufacturing environments. Ideal candidates will have experience with PCD and OT systems, ensuring the seamless operation of critical IT services.

Qualifikationen

• 3+ years of experience in system administration, ideally in manufacturing.
• Proficiency in Windows Server, Active Directory, and Group Policy.
• Understanding of LAN, WAN, DHCP, DNS, VLANs.

Aufgaben

• Provide end-user support for hardware, software, and peripheral devices.
• Manage and maintain on-site servers and network devices.
• Support infrastructure in manufacturing plants and ensure IT-OT integration.

Kenntnisse

Troubleshooting

Communication

Interpersonal Skills

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

VMware

Hyper-V

Jobbeschreibung

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Job Summary:seeking a skilled and proactive System Administratorto join our Local IT Support team. This role involves providing hands-on technical support, managing IT infrastructure, and ensuring seamless operation of IT services for end users and business-critical systems. The ideal candidate will have a strong background in system administration, troubleshooting skills, and experience in supporting IT infrastructure within manufacturing or plant environments. Familiarity with Process Control Domain (PCD) and Operational Technology (OT) infrastructure management is highly desirable.

Key Responsibilities:

• Provide end-user support for hardware, software, and peripheral devices (e.g., desktops, laptops, printers, and mobile devices).
• Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux), office applications, and enterprise tools.
• Assist users with password resets, account unlocks, and access requests.
• IT Infrastructure Management:
  • Manage and maintain on-site servers, storage systems, network devices, and backup solutions.
  • Ensure high availability and optimal performance of compute, storage, and network resources.
  • Monitor and maintain IT infrastructure, addressing issues proactively to avoid downtime.
• PCD/OT Infrastructure Management (Advantageous):
  • Support and manage infrastructure in manufacturing plants, ensuring seamless integration of IT with OT systems.
  • Maintain and troubleshoot PCD/OT environments, including industrial networks, SCADA systems, and control devices.
  • Collaborate with engineering teams to ensure secure and reliable IT-OT convergence.
  • Address challenges specific to plant/production environments, such as minimizing downtime and ensuring safety standards.
• Software Deployment and Imaging:
  • Perform system imaging, software installation, and updates for end-user devices.
  • Deploy and maintain IT applications as per organizational needs.
  • Ensure all systems are compliant with security and organizational standards.
• Meeting Room and AV Support:
  • Set up, configure, and troubleshoot meeting room equipment (AV systems, projectors, etc.).
  • Provide real-time support during business-critical meetings and events.
• Incident Management and Escalations:
  • Act as the first point of contact for on-site IT issues, escalating complex problems to higher-tier support as needed.
  • Ensure timely and accurate resolution of incidents, documenting processes and solutions.
• Documentation and Reporting:
  • Maintain accurate records of IT assets, configurations, and incident resolutions.
  • Create and update IT support documentation and knowledge bases.
• User Training and Engagement:
  • Assist in onboarding new employees by setting up IT systems and providing basic training.
  • Promote IT best practices to enhance productivity and security awareness.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 3+ years (IS1) or 5 + years (IS2) of experience in system administration and local IT support, preferably in manufacturing or plant environments.
• Proficiency in Windows Server, Active Directory, and Group Policy management.
• Experience with networking concepts (LAN, WAN, DHCP, DNS, VLANs) and tools.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Hands-on experience with ServiceNow and ticket management.
• Strong troubleshooting skills and the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• Experience managing IT infrastructure in manufacturing plants and familiarity with OT/PCD systems (e.g., SCADA, PLC, DCS).
• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, ITIL Foundation, or ISA/IEC 62443 (cybersecurity for industrial automation and control systems). Prefered
• Knowledge of cloud platforms (e.g., Azure VDI, VMware, Azure) and hybrid IT environments.
• Understanding of endpoint security, data protection measures, and IT-OT security convergence.
• On-site position with regular interaction with manufacturing/plant environments.
• Occasional travel to satellite locations or plants as required.